Food & Beverage Outlets Lead - Guest Experience

Loews Hotels, LLC.; Atlanta (GA); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Health & wellness benefits

401(k) match

Paid time off

Tuition reimbursement

Team member rates

Uniforms + dry cleaning

Discounted MARTA transit pass

Complimentary meals

On-site parking

Job summary

Loews Hotels, LLC. in Atlanta seeks a Food and Beverage Outlets Supervisor to lead a dynamic dining team across our outlets.

You will supervise staff, maintain quality standards, and support training, scheduling, and inventory to ensure smooth operations. The role emphasizes guest experience, teamwork, and adherence to health and safety standards, with opportunities to contribute to events, promotions, and service excellence while developing your leadership skills in a fast-paced hospitality

Qualifications

• Minimum of 1 year of food & beverage experience; leadership preferred.
• Strong knowledge of service standards and sanitation regulations.
• Proficient with Microsoft Office and POS systems; basic financial reporting.

Responsibilities

• Oversee daily operations of assigned food and beverage outlets or shifts to ensure efficiency.
• Monitor service quality, food presentation, and guest satisfaction to uphold high standards.
• Coordinate with kitchen staff to ensure timely and accurate food preparation and delivery.
• Assist with planning and managing special events, banquets, and private functions.
• Greet guests, address inquiries, and resolve complaints promptly and professionally.
• Gather and analyze guest feedback to suggest improvements and enhance experiences.
• Supervise, schedule, and delegate tasks to service staff, ensuring balanced workloads.
• Conduct pre-shift meetings to communicate priorities, updates, and promotions.
• Support recruitment, onboarding, and training of new team members.
• Provide ongoing coaching and feedback to maintain service excellence.
• Monitor inventory and stock levels, coordinating purchases to meet operational needs.
• Track sales, control waste, and implement portion control to optimize profitability.
• Ensure compliance with health, safety, and hygiene regulations across all operations.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Attend all mandatory training sessions and meetings.
• Perform other duties as assigned.

Skills

Leadership

Communication

Organizational skills

Attention to detail

Adaptability to fast-paced environment

Education

High School Diploma or equivalent

Tools

Microsoft Office

POS systems

Job description

Loews Hotels, LLC. in Atlanta seeks a Food and Beverage Outlets Supervisor to lead a dynamic dining team across our outlets.

You will supervise staff, maintain quality standards, and support training, scheduling, and inventory to ensure smooth operations. The role emphasizes guest experience, teamwork, and adherence to health and safety standards, with opportunities to contribute to events, promotions, and service excellence while developing your leadership skills in a fast-paced hospitality