Outlet Team Lead at Woodlawn

Cincinnati Goodwill; Cincinnati, Northern (OH, KY); Hybrid; USD 31,000 - 42,000; Full time

Job summary

Ohio Valley Goodwill Industries is seeking an Outlet Team Leader to assist the Outlet General Manager in running the Goodwill Outlet store. The role covers customer service, record keeping, cash handling, production, donations, and inventory control to support store performance.

You will mentor and supervise outlet associates, enforce policies, and help drive merchandising and promotions to attract customers and achieve production goals.

Qualifications

• At least 1 year of supervisory experience preferred.

Responsibilities

• Assist Outlet General Manager with overall Outlet operation and leadership.
• Ensure compliance with policies and report theft or misuse.
• Resolve customer complaints with fairness and escalate when needed.
• Coach, direct, and supervise outlet associates on responsibilities.
• Monitor sales, pricing, and production to meet goals.
• Merchandise displays and create visually appealing presentations.
• Support daily store operations including inventory and pricing.

Skills

Supervisory experience

Job description

Grow with us and build a career that makes a difference!
At Goodwill we believe that your career should grow as fast as your ambitions. We’re not just offering a job – we offer a fast track to leadership and development where you can increase your pay through digital training. We believe in empowering both the people we serve and the people who serve alongside us. Joining our team means joining a mission where you will eliminate barriers, empower individuals, and elevate human potential.
Ohio Valley Goodwill Industries, founded in 1916, is one of the largest providers of rehabilitation services in the State of Ohio. Utilizing our retail store network, we generate sales revenue to support thousands of individuals with disabilities and homeless local veterans.

Outlet Team Leader will assist management in the operation of the Goodwill Outlet. This includes customer service, record keeping, cash management, production, donation management, facility operation, communications, merchandising, and inventory control.

Role and Responsibilities:

• Assist the Outlet General Manager and Outlet Assistant Manager with the overall operation of the Outlet store.
• Ensure compliance with all policies, including, but not limited to, reporting theft or misuse of company property or other illegal activities.
• Resolve customer complaints in a fair and impartial manner, referring all unsettled disputes to the store manager.
• Provide coaching, correctional direction, supervise, and trail outlet associates on job related responsibilities.
• Make recommendations to Manager or Assistant Manager related to disciplinary or corrective action.
• Monitor sales transactions associated with purchases and ensure proper sales procedures are followed by sales associates.
• Handles escalated or complex sales or customer related issues.
• Inspect and validate accurate pricing and quality of production.
• Ensure production team is working at a pace that will ensure the team achieves production goals.
• Merchandise store displays and create visually appealing product presentations that drive sales and enhance customer experience.
• Contribute creative ideas for themed displays, promotions, and special events to attract customers and increase store traffic.
• Participate in store walkthroughs and assessments to identify merchandising opportunities and areas for improvement.
• Support day-to-day store operations, including inventory counts, pricing, and customer service as needed.

Supervisory Responsibility:

• This position is responsible for training and delegating work assignments to the Outlet Team Member positions.
• At least 1 year of supervisory experience is preferred.
• Ability to perform continuous walking, stooping, standing, bending, kneeling, and climbing for prolonged periods of time.
• Work a flexible schedule in support of the store opening, production, and closing operations.
• Ability to effectively communicate in English with customers and associates.

Physical Requirements:

• Ability to sit or stand for eight hours.
• Ability to bend and twist.
• Ability to lift and carry 35 pounds with or without a reasonable accommodation.
• Moderate noise (i.e., business office with computers, phones, printers, light traffic).
• Ability to work in a confined area.
• While performing the duties of this job, the employee is regularly required to stand, sit, reach stoop, and kneel; talk, hear, and use hands and fingers to operate a computer, telephone, and keyboard.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Regular, predictable attendance is required as business demands dictate.