Outlet Store Leader: Coach, Elevate Customer Experience

Restoration Hardware, Inc.; San Rafael (CA); On-site; USD 75,000 - 105,000; Full time

Job summary

Restoration Hardware, Inc. seeks an Outlet Assistant Store Leader to partner with the Outlet Leader in driving operational excellence and delivering extraordinary customer experiences.

The role emphasizes team coaching, performance analysis, and cross-functional collaboration in a fast-paced Outlet environment. Ideal candidates will have 3+ years of leadership in retail, strong coaching abilities, and a solutions-focused mindset.

Qualifications

• 3+ years of leadership experience in retail or similar environment.
• Proven ability to inspire, coach, and develop high-performing teams.
• Analytical thinker with ability to translate data into action.
• Strong planning, scheduling, and prioritization skills.
• Excellent communication and presentation abilities.
• Flexible to work a dynamic schedule across operating hours.

Responsibilities

• Coach, lead and develop the team in partnership with the Outlet Leader
• Review and analyze business performance to identify opportunities and drive results
• Partner with cross-functional teams to coordinate sales, operations, and customer service initiatives
• Maintain merchandising standards reflecting the RH brand and Outlet vision
• Ensure visual presentation supports safety, cleanliness, and operational excellence
• Model adaptability and guide the team through change with a solutions-focused approach
• Represent the RH brand through communication, personal presentation, and professionalism

Skills

Leadership

Coaching

Analytical thinking

Cross-functional collaboration

Adaptability

Tools

Mac OS

iOS devices

Microsoft Office

Google Apps

Job description

Restoration Hardware, Inc. seeks an Outlet Assistant Store Leader to partner with the Outlet Leader in driving operational excellence and delivering extraordinary customer experiences.

The role emphasizes team coaching, performance analysis, and cross-functional collaboration in a fast-paced Outlet environment. Ideal candidates will have 3+ years of leadership in retail, strong coaching abilities, and a solutions-focused mindset.