Outlet Store Lead — Drive Sales & Customer Experience

Wayfair; Aurora (CO); On-site; USD 58,000 - 65,000; Full time

Job summary

Wayfair is hiring an Assistant Store Manager for our returns Outlet retail store in Aurora, CO. You will lead a high-performing team, deliver an exceptional customer experience, and drive sales while upholding Wayfair’s brand standards.

You will recruit, train, and manage Sales Associates, build schedules, and ensure store operations meet financial goals. This role offers growth opportunities and requires strong leadership and a passion for customer service.

Qualifications

• Experience leading a sales team in retail preferred.
• Strong communication and brand storytelling.
• Ability to recruit, hire, and retain staff.

Responsibilities

• Lead and develop a team of Sales Associates to meet sales goals.
• Master our brand story and communicate with professionalism.
• Recruit, hire, and retain a salesforce that delights customers and drives sales.
• Build a talent pipeline to deliver budgeted sales and best-in-class customer experience.
• Create schedules that ensure top service while meeting business requirements.
• Provide leadership presence through floor management and resource allocation.
• Identify customer needs and balance with operations to meet standards.

Skills

Customer service

Team leadership

Sales-driven

Job description

Wayfair is hiring an Assistant Store Manager for our returns Outlet retail store in Aurora, CO. You will lead a high-performing team, deliver an exceptional customer experience, and drive sales while upholding Wayfair’s brand standards.

You will recruit, train, and manage Sales Associates, build schedules, and ensure store operations meet financial goals. This role offers growth opportunities and requires strong leadership and a passion for customer service.