Outlet Assistant Store Manager

Wayfair; Aurora (CO); On-site; USD 58,000 - 65,000; Full time

Job summary

Wayfair is hiring an Assistant Store Manager for our returns Outlet retail store in Aurora, CO. You will lead a high-performing team, deliver an exceptional customer experience, and drive sales while upholding Wayfair’s brand standards.

You will recruit, train, and manage Sales Associates, build schedules, and ensure store operations meet financial goals. This role offers growth opportunities and requires strong leadership and a passion for customer service.

Qualifications

• Experience leading a sales team in retail preferred.
• Strong communication and brand storytelling.
• Ability to recruit, hire, and retain staff.

Responsibilities

• Lead and develop a team of Sales Associates to meet sales goals.
• Master our brand story and communicate with professionalism.
• Recruit, hire, and retain a salesforce that delights customers and drives sales.
• Build a talent pipeline to deliver budgeted sales and best-in-class customer experience.
• Create schedules that ensure top service while meeting business requirements.
• Provide leadership presence through floor management and resource allocation.
• Identify customer needs and balance with operations to meet standards.

Skills

Customer service

Team leadership

Sales-driven

Job description

• Note: This position is located in Aurora, CO**
  

• Note: This position is located in Aurora, CO**
  

The salary range for this position is $58,479 - 64,976 per year. The base salary offered may vary depending on location, job-related knowledge, skills, and experience.

Come join the team that is reinventing home! Wayfair is hiring an Assistant Store Manager for our returns Outlet retail store! If you are looking for rapid growth, constant learning and dynamic challenges, Wayfair's Outlet store might be the future home for your career.

What You'll Do

• As an authentic brand ambassador for the Wayfair family, lead and create a best in class customer experience by connecting them with the world's biggest and best home online assortment brought to life in our stores.
• Assist the Store Manager in bringing the Wayfair brand family to life by building a high performing customer centric team, and actively linking them in an authentic way to all channels.
• Lead and develop a team of Sales Associates to meet sales goals
• Master our brand story and be able to share our brand with polished communication, personal appearance and professionalism.
• Consistently recruit, hire, and retain a salesforce that delights and inspires our customers while driving sales.
• Build a talent pipeline, both internal and external, to deliver budgeted sales and best in class customer experience
• Build schedules that allow for best in class customer service, meet all operational business requirements and are fair and balanced for associates.
• Maintain leadership presence through effective floor management and resource allocation.
• Identify customers’ needs, and balance with operational requirements to meet customer experience standards.
• Perform opening and closing routines and provide supervision to ensure the store is meeting financial goals and associates are providing best in class service to our customers.
• Foster and instill a culture of accountability and continuous feedback to promote a profitable, positive, and dynamic environment.
• Assist the Store Manager in leading a team to always use good judgment; demonstrate a culture of ethical conduct, security, and compliance.
• Ensure the team feels supported and inspired daily; Treat all personnel internally and externally with respect, empathy, and inclusion.
• Manage stockroom organization and supply levels to maximize efficiency, safety and productivity to support sales floor replenishment.
• Utilize sales analytics tools to drive store profitability and growth in a way that supports the success of the overall brand.
• Manage and monitor stock levels, merchandise adjacencies, presentations, signing, and assortment in all departments to ensure the sales-floor is adequately stocked. Maintain visual standards required by Wayfair and Tanger Outlets.
• Participate in operational store activities as needed: bringing new products to the floor, floor sets, replenishment, substitutions and general store upkeep.
• Bring a willingness to share innovative ideas and solutions to continuously improve team operations.
• Live by, emulate, and guide by our People Principles every day.

Physical Requirements

• While performing the duties of this job, the employee is frequently required to stand, walk, talk and hear. The employee frequently is required to handle, or feel and reach with hands and arms. The employee is occasionally required to sit; regularly climb or balance; and frequently stoop, kneel, crouch, or crawl. The employee must regularly, frequently or occasionally lift and/or move up to 50 lbs
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Schedule

At Wayfair and our family of brands, we strive to provide our employees with a work schedule that protects their work/life balance and takes their scheduling preferences into consideration. Please understand due to the nature of the retail industry, your shift schedule will vary. However, we will work to provide you with your schedule a minimum of 2 weeks in advance, and you will have the opportunity to trade with teammates as needed.

Assistance For Individuals With Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

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About Wayfair Inc.

Wayfair is one of the world's largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we're reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you're looking for rapid growth, constant learning, and dynamic challenges, then you'll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We're a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair - and world - for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at [e-mail].