Outlet Shift Supervisor — Lead with Impact & Flex Schedule

MERS / Missouri Goodwill Industries; Kansas City (MO); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health benefits (medical)

Dental and vision insurance

403(B) retirement plan with employer-m

401(A) retirement plan

Employer 403B match after one year

PTO accrual up to 15 days

Paid holidays

Flexible schedules

Life and AD&D Insurance

Job summary

MERS Missouri Goodwill Industries is seeking an energetic Outlet Shift Supervisor for the Bannister location in Kansas City. The role focuses on supervising staff, delivering outstanding donor and customer service, and ensuring smooth daily operations.

You will train employees, handle scheduling, and maintain compliance with company policies while upholding the mission of Changing Lives Through the Power of Work. This is an hourly full-time position with strong benefits.

Qualifications

• High school diploma or GED preferred; no degree required.
• 1 year of management or retail/warehouse experience.
• Valid MO or IL driver’s license and insurance.
• Excellent customer service, communication, conflict resolution, and teamwork.
• Leadership, decision-making, motivation, goal-setting and problem-solving skills.
• Comfortable with registers, scheduling, and inventory software.

Responsibilities

• Supervise, direct, and train assigned staff and ensure they perform their duties.
• Provide superior customer service to donors, shoppers, and staff; de-escalate dissatisfaction.
• Coach employees regarding performance, including discipline when needed.
• Assign daily duties and manage payroll-related tasks.
• Identify candidates for advancement based on performance.
• Safeguard company property and report any issues to management.
• Follow all agency policies and maintain professional appearance.
• Support staffing and scheduling to ensure adequate coverage.
• Promote routine process improvements to reduce waste.

Skills

Customer service

Conflict resolution

Teamwork

Leadership

Decision-making

Motivation

Goal-setting

Problem-solving

Interpersonal communication

Scheduling

Education

High School Diploma/GED preferred

Tools

Registers

Scheduling software

Inventory management software

Job description

MERS Missouri Goodwill Industries is seeking an energetic Outlet Shift Supervisor for the Bannister location in Kansas City. The role focuses on supervising staff, delivering outstanding donor and customer service, and ensuring smooth daily operations.

You will train employees, handle scheduling, and maintain compliance with company policies while upholding the mission of Changing Lives Through the Power of Work. This is an hourly full-time position with strong benefits.