Outlet Shift Supervisor - Lead, Inspire & Optimize Operations

MERS Goodwill; Kansas City (MO); Hybrid; USD 25,000 - 32,000; Full time

Benefits offered by this job

PTO accrual

Paid holidays

Flexible Schedules

Job summary

MERS Missouri Goodwill is seeking an energetic Outlet Shift Supervisor to lead the Bannister outlet team. This hourly full-time role reports to store leadership and drives daily operations, customer service, and staff supervision to support our mission of Changing Lives Through the Power of Work.

The successful candidate will have at least 1 year of management or related Goodwill experience, a valid MO/IL license, and strong communication and leadership skills.

Qualifications

• No degree is required. High School Diploma/GED preferred.
• 1 year of Management experience or previous Goodwill Retail or Warehouse Experience.
• Valid MO or IL state driver’s license and insurance.
• Excellent interpersonal and communication skills, including customer service, conflict resolution, and teamwork.
• Leadership skills like decision‑making, motivation, goal‑setting, and strong problem‑solving skills.
• Comfortable with workplace technology like registers, scheduling, and inventory management software.

Responsibilities

• Supervise, direct, and train assigned staff and ensure they perform their essential/primary functions.
• Provide superior internal and external customer service to ensure repeat donors, shoppers, and staff retention and de‑escalate customer dissatisfaction quickly and effectively.
• Coach and counsel employees concerning the performance of their job duties, including discipline up to and including termination.
• Exercise independent judgment in assigning daily job duties to achieve daily operational tasks.
• Helps to identify and recommend employees with proven performance for advancement.
• Safeguards company property and personal information from harm, damage, or theft. Reports any theft, misappropriation, unethical/inappropriate behavior, or unauthorized possession of company property to a member of management, Human Resources, or Risk Management.
• Must read, follow, model, and enforce all agency policies, procedures, and values.
• Utilizes efficient staffing methods to ensure the store is staffed appropriately. Arranges for replacements of absent employees when necessary. Audits, edits, and approves payroll.
• Eliminates wasteful practices through process improvement.
• Maintains a professional appearance, adhering to MERS Goodwill’s dress code.
• Other duties as assigned.
• Individual and family medical benefits for full‑time employees working 30 or more hours per week.
• Individual and family dental and vision benefits on the first of the month following the hire date for employees working 20 or more hours week.
• Voluntary Life and AD&D Insurance on the first of the month following the hire date for employees working 20 or more hours per week.
• 403(B) Retirement on date of hire for employees working 20 or more hours per week.
• 403(B) Retirement + Employer Match after one year of employment for employees working 20 or more hours per week.
• 401(A) Retirement on date of hire for employees working 20 or more hours per week.
• PTO Accrual up to 15 days based on hours worked.
• Paid holidays
• Flexible Schedules

Skills

Interpersonal skills

Customer service

Conflict resolution

Teamwork

Leadership

Education

High School Diploma/GED preferred

Tools

Registers

Scheduling software

Inventory management software

Job description

MERS Missouri Goodwill is seeking an energetic Outlet Shift Supervisor to lead the Bannister outlet team. This hourly full-time role reports to store leadership and drives daily operations, customer service, and staff supervision to support our mission of Changing Lives Through the Power of Work.

The successful candidate will have at least 1 year of management or related Goodwill experience, a valid MO/IL license, and strong communication and leadership skills.