Retail Shift Lead - $500/mo Bonus, Flexible Hours

MERS Goodwill

Overland Park (KS)

In loco

USD 26.000 - 30.000

Tempo pieno

4 giorni fa

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Vantaggi offerti da questo lavoro

Monthly bonus

Medical benefits

Dental and vision

401(k) Retirement

403(b) Retirement

PTO accrual

Employee store discount

Descrizione del lavoro

MERS Missouri Goodwill Industries is seeking a Retail Shift Supervisor for the Overland Park store. The role oversees staff, ensures top customer service, and supports daily operations to drive donations, sales, and community impact.

The ideal candidate has retail leadership experience, strong interpersonal skills, and proficiency with POS, scheduling, and inventory tools. This hourly full-time position offers a competitive rate, a monthly bonus up to $500, and comprehensive benefits.

Competenze

No degree required; High School Diploma/GED preferred.
1 year of retail management experience or previous Goodwill Retail or Warehouse experience is required.
Excellent interpersonal and communication skills, including customer service, conflict resolution, and teamwork.
Leadership skills like decision-making, motivation, goal-setting, and strong problem-solving skills.
Comfortable with workplace technology like registers, scheduling, and inventory management software.

Mansioni

Supervise, direct, and train assigned staff and ensure they perform their essential/primary functions.
Provide superior internal and external customer service to ensure repeat donors, shoppers, and staff retention and de-escalate customer dissatisfaction quickly and effectively.
Coach and counsel employees concerning the performance of their job duties, including discipline up to and including termination.
Exercise independent judgment in assigning daily job duties to achieve daily operational tasks.
Identify and recommend employees with proven performance for advancement.
Safeguards company property and personal information from harm, damage, or theft. Reports any theft, misappropriation, unethical/inappropriate behavior, or unauthorized possession of company property to a member of management, Human Resources, or Risk Management.
Must read, follow, model, and enforce all agency policies, procedures, and values.
Utilizes efficient staffing methods to ensure the store is staffed appropriately. Arranges for replacements of absent employees when necessary. Audits, edits, and approves payroll.
Eliminates wasteful practices through process improvement.
Maintains a professional appearance, adhering to MERS Goodwill's dress code.
Other duties as assigned.