Outlet Operations Leader: Drive Revenue & Customer Service

Goodwill Industries Of North Louisiana Inc; Shreveport (LA); On-site; USD 48,000 - 68,000; Full time

Job summary

The Outlet Manager at Goodwill Industries Of North Louisiana Inc leads all operations of the outlet, driving revenue, controlling expenses, and optimizing merchandise flow. You will oversee staffing, training, customer service, and safety to deliver strong performance and community impact.

Responsibilities include managing rotation, space utilization, and value recovery of donated goods, coordinating with Distribution, and ensuring compliance with cash, inventory, and asset controls while

Qualifications

• Requires high school diploma or GED; supervisory experience preferred.
• Experience in retail, production, warehouse, distribution, or customer service.
• Ability to analyze performance data to drive sales and throughput.

Responsibilities

• Oversees outlet revenue, expenses, staffing, and productivity within budget.
• Manages merchandise flow, rotation, and value recovery.
• Hires, trains, coaches, and evaluates staff; builds leadership depth.
• Ensures customer service excellence and safe operations.
• Maintains cash, inventory and asset controls; adheres to policies.

Skills

Leadership

People management

Performance analytics

Customer service

Communication skills

Conflict resolution

Interpersonal skills

Organizational skills

Education

High school diploma or GED

Tools

POS systems

Reporting tools

Spreadsheets

Email

Job description

The Outlet Manager at Goodwill Industries Of North Louisiana Inc leads all operations of the outlet, driving revenue, controlling expenses, and optimizing merchandise flow. You will oversee staffing, training, customer service, and safety to deliver strong performance and community impact.

Responsibilities include managing rotation, space utilization, and value recovery of donated goods, coordinating with Distribution, and ensuring compliance with cash, inventory, and asset controls while