Outlet & F&B Ops Manager – Luxury Resort

marcuscorp; Lake Geneva (WI); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Free meals

Gym discounts

Room discounts

Restaurant discounts

Free parking

Movie coupons

Career growth

Early wage access

Paid time off

Flexible schedule

Insurance after 30 days

401k match

Job summary

Grand Geneva Resort & Spa in Lake Geneva, WI seeks an Outlet Manager to oversee daily F&B operations across Grand Café, Grand Central, Lobby Lounge, In-Room Dining, and Pool Bar. You will lead staff, manage quality, and ensure guest satisfaction while driving profitability.

The ideal candidate has prior F&B management experience in destination dining, strong service standards, and excellent communication. This role requires flexibility for nights, weekends, and holidays at a premier resort.

Qualifications

• Previous food and beverage management experience is required.
• Strong knowledge of F&B operations and service standards.

Responsibilities

• Manage daily food and beverage operations, including quality and service standards, cost control, guest relations, profitability, and equipment costs.
• Interview, hire, train, and supervise restaurant staff for smooth operations.
• Conduct pre-shift and departmental meetings to organize daily tasks.
• Schedule and oversee staff work assignments.
• Interact positively with guests, promoting hotel facilities and services.
• Resolve guest issues to ensure satisfaction.
• Organize special restaurant events and maintain rapport with other departments.
• Control reservations, ensuring full space utilization without compromising service quality.

Skills

F&B management

Staff leadership

Guest relations

Operations management

Communication skills

Education

High school diploma

Job description

Grand Geneva Resort & Spa in Lake Geneva, WI seeks an Outlet Manager to oversee daily F&B operations across Grand Café, Grand Central, Lobby Lounge, In-Room Dining, and Pool Bar. You will lead staff, manage quality, and ensure guest satisfaction while driving profitability.

The ideal candidate has prior F&B management experience in destination dining, strong service standards, and excellent communication. This role requires flexibility for nights, weekends, and holidays at a premier resort.