Grand Cafe & Outlets Manager

marcuscorp; Lake Geneva (WI); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Free meals

Gym discounts

Room discounts

Restaurant discounts

Free parking

Movie coupons

Career growth

Early wage access

Paid time off

Flexible schedule

Insurance after 30 days

401k match

Job summary

Grand Geneva Resort & Spa in Lake Geneva, WI seeks an Outlet Manager to oversee daily F&B operations across Grand Café, Grand Central, Lobby Lounge, In-Room Dining, and Pool Bar. You will lead staff, manage quality, and ensure guest satisfaction while driving profitability.

The ideal candidate has prior F&B management experience in destination dining, strong service standards, and excellent communication. This role requires flexibility for nights, weekends, and holidays at a premier resort.

Qualifications

• Previous food and beverage management experience is required.
• Strong knowledge of F&B operations and service standards.

Responsibilities

• Manage daily food and beverage operations, including quality and service standards, cost control, guest relations, profitability, and equipment costs.
• Interview, hire, train, and supervise restaurant staff for smooth operations.
• Conduct pre-shift and departmental meetings to organize daily tasks.
• Schedule and oversee staff work assignments.
• Interact positively with guests, promoting hotel facilities and services.
• Resolve guest issues to ensure satisfaction.
• Organize special restaurant events and maintain rapport with other departments.
• Control reservations, ensuring full space utilization without compromising service quality.

Skills

F&B management

Staff leadership

Guest relations

Operations management

Communication skills

Education

High school diploma

Job description

If you're eager to showcase your talents at a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We seek a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As the Outlet Manager at the Grand Geneva Resort & Spa, you’ll take charge of a diverse array of dining experiences, overseeing everything from the vibrant Grand Café and Grand Central to the Lobby Lounge, In-Room Dining, and the lively Pool Bar. Your leadership will ensure seamless operations and memorable guest experiences across these dynamic venues.

Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. Our name in the area means home, family and tradition. We have a strong sense of tradition, and we're looking to create a strong, bright future - a future that includes you.

What will you be doing?

• Manage daily food and beverage operations, including quality and service standards, cost control, guest relations, profitability, and equipment costs.
• Interview, hire, train, and supervise restaurant staff for smooth operations.
• Conduct pre-shift and departmental meetings to organize daily tasks.
• Schedule and oversee staff work assignments.
• Interact positively with guests, promoting hotel facilities and services.
• Resolve guest issues to ensure satisfaction.
• Organize special restaurant events and maintain rapport with other departments.
• Control reservations, ensuring full space utilization without compromising service quality.

What do you bring to the role?

• Previous food and beverage management experience required, preferably in a destination restaurant or steakhouse, fine dining experience is essential.
• Strong knowledge of Food & Beverage operations, preparation techniques and wine required.
• High school diploma required. College degree not required but equal work experience is required.
• Excellent written and verbal communication skills.
• Strong administrative skills with a professional demeanor.
• Ability to handle pressure and manage stressful situations effectively.
• Capable of interacting professionally with all organizational levels.
• Must be able to walk, stand, and bend continuously; able to lift up to 70 lbs.
• Flexible availability for nights, weekends, and holidays.

What’s in it for you?

• A free, well-balanced meal every shift
• Discounted gym membership
• Room discounts at Marcus Hotels & Resorts
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
• Free parking
• “Two for one” movie theater coupons at Marcus Theatres
• Ability to grow your career and transfer from one property to another
• Early wage access
• Paid time off
• Flexible scheduling
• Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
• And more!

About Us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Grand Geneva Resort & Spa is an equal opportunity employer.