Outdoor Gear Specialist — Customer Service & Sales

DICK'S Sporting Goods; Salem (VA); On-site; USD 30,000 - 38,000; Full time

Job summary

DICK'S Sporting Goods, at House of Sport in Salem, VA, is seeking an Outdoor Associate to provide expert product recommendations and deliver an elevated customer service experience for athletes exploring outdoor gear across fishing, camping, hiking, and more.

The role emphasizes consultative selling, visual merchandising, and maintaining store standards while supporting store operations and customer relationships with a focus on the great outdoors.

Qualifications

• High School Diploma or Equivalent.
• 1-3 years experience; prior retail experience preferred.

Responsibilities

• Drive the highest level of customer service within the Outdoor department, aligning with company standards.
• Provide consultative advice and use product knowledge to assist explorers.
• Uphold merchandise presentation standards and manage floor sets, signage, pricing, replenishment, and stock.
• Guide customers on use and maintenance of equipment and accessories.
• Communicate information about company initiatives, programs and promotions to teammates.
• Maintain loss prevention standards.

Skills

Customer service

Product knowledge

Communication

Team collaboration

Education

High School Diploma or Equivalent

Job description

DICK'S Sporting Goods, at House of Sport in Salem, VA, is seeking an Outdoor Associate to provide expert product recommendations and deliver an elevated customer service experience for athletes exploring outdoor gear across fishing, camping, hiking, and more.

The role emphasizes consultative selling, visual merchandising, and maintaining store standards while supporting store operations and customer relationships with a focus on the great outdoors.