Outdoor Gear Specialist & Customer Experience Advisor

DICK'S Sporting Goods; Woodbury (MN); On-site; USD 18,000 - 26,000; Full time

Job summary

DICK'S Sporting Goods, Home of House of Sport in Woodbury, MN, is seeking an Outdoor Associate to provide thoughtful product recommendations that match each athlete's skill level and to deliver an elevated customer service experience that builds meaningful relationships with customers in the great outdoors—fishing, camping, hiking, and more.

You will guide athletes on gear use and maintenance, uphold merchandise presentation standards, and assist with store operations as needed, while ensuring a

Qualifications

• High School Diploma or equivalent
• 1-3 years of retail experience preferred
• Excellent customer service and communication skills

Responsibilities

• Provide high level of customer service within Outdoor department, guiding athletes through purchases
• Offer product recommendations and ensure knowledgeable, consultative advice
• Maintain merchandise presentation and signings, pricing changes, replenishment, and in-stock processes
• Educate customers on use and maintenance of gear and accessories
• Support store operations and communicate company initiatives to teammates

Education

High School Diploma or Equivalent

Job description

At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world's greatest sports team, apply to join our team today!

OVERVIEW:

At House of Sport the Outdoor Associate will be expected to provide thoughtful product recommendations that fit the skill/experience level of each athlete. As the Outdoor Associate must deliver an elevated customer service experience that will build meaningful relationships with athletes within the great outdoors, fishing, camping, hiking, etc..... Additional responsibilities will also include driving results, ensuring Company standards, and assisting with storewide operations as needed.

Customer Service & Sales:

• Responsible for driving the highest level of customer service within our Outdoor department while engaging in behaviors that are in-line with company's service and selling standards

• Bring to life the power of opinion. Making sure the explorer experience includes product experts who provide consultative advice while demonstrating excellent product knowledge

• Uphold standards for merchandise presentation, showcasing the best apparel and equipment brands in sporting goods by following established floor sets, signing requirements, price changes, replenishment and recovery processes, in-stock, etc.

• Guide and educate athletes through their purchase by communicating information on use and maintenance of their equipment and accessories

Operations:

• Help communicate information to teammates regarding Company initiatives, programs, promotions, etc.

• Maintaining Company loss prevention standards

QUALIFICATIONS:

• High School Diploma or Equivalent
• 1-3 years experience; prior retail experience preferred

Targeted Pay Range: $12.50 - $19.50. Starting rate of pay may vary based on factors including, but not limited to, location, experience and position offered. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.DICK'S Sporting Goods complies with all state paid leave requirements. We also offer a generous suite of benefits. To learn more, visit www.benefityourliferesources.com.