Retail Outdoor Associate

Dick's Sporting Goods; Salem (NH); On-site; USD 32,000 - 46,000; Part time

Job summary

DICK'S Sporting Goods is seeking an Outdoor Associate for House of Sport in Salem, NH. The role emphasizes delivering exceptional customer service, offering expert product recommendations, and helping athletes find gear for outdoor activities.

The position involves maintaining brand standards, educating customers on equipment use and maintenance, and supporting store operations and promotions to drive sales and customer satisfaction.

Qualifications

• Customer service experience and a personable approach.
• Ability to explain product features and provide consultative advice.

Responsibilities

• Drive the highest level of customer service in the Outdoor department.
• Provide consultative product recommendations with strong product knowledge.
• Maintain merchandise presentation and follow signing, pricing and replenishment procedures.
• Guide athletes through purchases and educate on use and maintenance of equipment.
• Communicate company initiatives and promotions to teammates; support store operations and loss prevention.

Skills

Customer service

Product knowledge

Salesmanship

Education

High School Diploma or Equivalent

Job description

At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

OVERVIEW:

At House of Sport the Outdoor Associate will be expected to provide thoughtful product recommendations that fit the skill/experience level of each athlete. As the Outdoor Associate must deliver an elevated customer service experience that will build meaningful relationships with athletes within the great outdoors, fishing, camping, hiking, etc..... Additional responsibilities will also include driving results, ensuring Company standards, and assisting with storewide operations as needed.

Customer Service & Sales:

• Responsible for driving the highest level of customer service within our Outdoor department while engaging in behaviors that are in-line with company's service and selling standards

• Bring to life the power of opinion. Making sure the explorer experience includes product experts who provide consultative advice while demonstrating excellent product knowledge

• Uphold standards for merchandise presentation, showcasing the best apparel and equipment brands in sporting goods by following established floor sets, signing requirements, price changes, replenishment and recovery processes, in-stock, etc.

• Guide and educate athletes through their purchase by communicating information on use and maintenance of their equipment and accessories

Operations:

• Help communicate information to teammates regarding Company initiatives, programs, promotions, etc.

• Maintaining Company loss prevention standards

QUALIFICATIONS:

• High School Diploma or Equivalent
• 1-3 years experience; prior retail experience preferred