Outdoor Camp Operations Lead: Guest Experience & Team Leader

Under Canvas; Livingston (MT); On-site; USD 30,000 - 32,000; Part time

Job summary

Under Canvas in Livingston, MT, is seeking a seasonal Operations Supervisor to partner with the GM and AGM and ensure exceptional guest experiences. You will manage Camp Concierge, Guest Experience Coordinator, and Housekeeping, while coordinating with front desk, maintenance, and F&B teams.

This role is non-exempt and requires the ability to work outdoors, lift up to 45 lbs, and operate in varied weather. Hospitality supervision and strong communication are essential.

Qualifications

• Experience in a supervisory position for at least 1 year, hospitality experience
• Must have a valid driver's license
• Demonstrated commitment to delivering high quality customer service
• Strong organizational skills to execute and prioritize multiple tasks

Responsibilities

• Cross trained in multiple property departments
• Think critically to respond and react quickly to ever changing situations on property
• Deliver clear expectations to the team in all operational areas
• Professional in all internal and external communications
• Maintain a positive and open-minded attitude
• Help and support guest and team member issues quickly and efficiently
• Assist in interviews and hiring
• Observe corrective action delivery to team members
• Delegate tasks ensuring follow through and completion
• Able to run the camp and work independently with minimal oversight
• Find ways to streamline processes to maximize efficiency and resource use
• Establish and maintain relationships with local businesses and communities
• Be growth oriented
• Monitor financial performance to drive business decisions
• Create synergy across property departments through strong leadership
• Meet with team members to support their growth and development
• Create positive work environment that is guest-focused
• Ensure that all camp-level SOPs and expectations are implemented, updated, and maintained
• Collaborate with other members of camp management and the corporate team
• Oversight of approval, time and attendance and payroll, for the entire Rooms department
• Participate in camp level and company-wide meetings
• Submit high quality work products in a timely manner
• Respond to guest reviews in the established time period
• Other duties as assigned

Skills

Supervisory experience

Customer service

Interpersonal communication

Organizational skills

Decision making

Team leadership

Time management

Education

High School Diploma or GED

Tools

Microsoft Office Suite

HMS

POS systems

Job description

Under Canvas in Livingston, MT, is seeking a seasonal Operations Supervisor to partner with the GM and AGM and ensure exceptional guest experiences. You will manage Camp Concierge, Guest Experience Coordinator, and Housekeeping, while coordinating with front desk, maintenance, and F&B teams.

This role is non-exempt and requires the ability to work outdoors, lift up to 45 lbs, and operate in varied weather. Hospitality supervision and strong communication are essential.