Outdoor Camp Guest Experience Supervisor

Under Canvas; West Yellowstone (MT); On-site; USD 32,000 - 34,000; Part time

Job summary

Under Canvas in West Yellowstone, MT is seeking a Lodge Supervisor for a seasonal, non-exempt role near iconic national parks. You will partner with the GM and AGM to ensure exceptional guest experiences and oversee front desk, maintenance, housekeeping, and food & beverage operations.

You will manage the Camp Concierge, Guest Experience Coordinator, and Housekeeping teams, communicate goals, delegate tasks, and support guest and team member issues with a proactive leadership approach.

Qualifications

• Experience in a supervisory role for at least 1 year.
• Must have a valid driver’s license.
• Demonstrated commitment to delivering high quality customer service.
• Ability to work independently and meet deadlines on assigned projects.

Responsibilities

• Cross trained in multiple property departments.
• Think critically to respond and react quickly to changing situations on property.
• Deliver clear expectations to the team in all operational areas.
• Maintain a positive and open-minded attitude.
• Help and support guest and team member issues quickly and efficiently.
• Assist in interviews and hiring.
• Observe corrective action delivery to team members.
• Delegate tasks ensuring follow through and completion.

Skills

Supervisory experience

Customer service

Interpersonal skills

Communication skills

Education

High School Diploma or GED

Tools

Microsoft Office Suite

HMS

POS systems

Job description

Under Canvas in West Yellowstone, MT is seeking a Lodge Supervisor for a seasonal, non-exempt role near iconic national parks. You will partner with the GM and AGM to ensure exceptional guest experiences and oversee front desk, maintenance, housekeeping, and food & beverage operations.

You will manage the Camp Concierge, Guest Experience Coordinator, and Housekeeping teams, communicate goals, delegate tasks, and support guest and team member issues with a proactive leadership approach.