Outdoor Lodge Supervisor and Guest Experience Leader

Under Canvas; Wyoming (OH); On-site; USD 32,000 - 34,000; Full time

Job summary

Under Canvas in Field West Yellowstone, MT is seeking a Lodge Supervisor to partner with the GM and AGM to deliver exceptional guest experiences in an outdoor hospitality setting. You will supervise the Camp Concierge, Guest Experience Coordinator, and Housekeeping teams, and coordinate with front desk, maintenance, housekeeping, and F&B to ensure smooth daily operations.

You will lead by example, coach and develop team members, uphold camp SOPs, manage guest issues, and help drive guest

Qualifications

• High School Diploma or GED or applicable work experience.
• Must have a valid driver's license.
• Experience in supervisory position for at least 1 year in hospitality.
• Demonstrated commitment to delivering high quality customer service.

Responsibilities

• Cross trained in multiple property departments.
• Think critically to respond and react quickly to ever changing situations on property.
• Deliver clear expectations to the team in all operational areas.
• Professional in all internal and external communications.
• Maintain a positive and open-minded attitude.
• Help and support guest and team member issues quickly and efficiently.
• Assist in interviews and hiring.
• Observe corrective action delivery to team members.
• Delegate tasks ensuring follow through and completion.
• Able to run the camp and work independently with minimal oversight.
• Find ways to streamline processes to maximize efficiency and resource use.
• Establish and maintain relationships with local businesses and communities.
• Assist with the development of creative outlets to engage team members and show appreciation or recognition on a consistent and regular basis.
• Be growth oriented.
• Evaluate, develop, and report on NPS and eNPS action plans.
• Monitor financial performance to drive business decisions.
• Create synergy across property departments through strong leadership.
• Meet with team members to support their growth and development.
• Create positive work environment that is guest-focused.
• Ensure that all camp-level SOPs and expectations are implemented, updated, and maintained.
• Collaborate with other camp management and the corporate team.
• Responsible for oversight of approval, time and attendance and payroll, for the entire Rooms department.
• Participate in camp level and company-wide meetings.
• Submit high quality work products in a timely manner.
• Respond to guest reviews in the established time period.

Skills

Customer service

Team leadership

Communication

Problem solving

Organizational skills

Interpersonal skills

Independent work

Time management

Education

High School Diploma or GED

Tools

Microsoft Office Suite

HMS

POS systems

Job description

Under Canvas in Field West Yellowstone, MT is seeking a Lodge Supervisor to partner with the GM and AGM to deliver exceptional guest experiences in an outdoor hospitality setting. You will supervise the Camp Concierge, Guest Experience Coordinator, and Housekeeping teams, and coordinate with front desk, maintenance, housekeeping, and F&B to ensure smooth daily operations.

You will lead by example, coach and develop team members, uphold camp SOPs, manage guest issues, and help drive guest