Outbound Telesales Representative

Skill; Chandler (AZ); On-site; USD 50,000 - 59,000; Part time

Job summary

Skill seeks a vendor Operations professional to deliver high-touch operational support for customers and the sales team in a temporary role. You will coordinate support/warranty requests, generate service tickets, and drive case resolution without carrying quota or ownership of sales accounts.

The role emphasizes data-driven reporting, workflow optimization, and clear handoffs. Requires 5–7 years in related operations and a Bachelor’s in marketing or equivalent training.

Qualifications

• 5+ years in customer support, sales operations, account coordination, or program operations (or equivalent).
• Experience with commercial devices, warranty processes, SMB customers, or channel sales - Surface experience preferred.
• Bachelor's degree in marketing or equivalent training required.

Responsibilities

• Customer satisfaction, warranty & support: Manage intake and coordination of support/warranty requests, work with Support to open, document, route, and advance cases, generate SKPs accurately and on time, own follow-up through resolution, and escape stalled or high-risk cases with a concise issue/actions/next-step summary.
• SMB opportunity routing: Triage smaller SMB Surface opportunities to the right Store or channel fulfillment path, confirm acceptance by the receiving team, and track exceptions and outcomes.
• Reporting & analytics: Maintain trackers for cases, warranty requests, SKPs, escalations, and SMB referrals; report on volume, status, aging, resolution, and escalation themes; document repeatable workflows and identify efficiency gains.

Skills

Case management

Customer service

Data reporting

Education

Bachelor's degree in marketing or equivalent training

Tools

Excel

PowerPoint

Copilot

CRM

Job description

Overview

Placement Type: Temporary

Salary: $24-28.50 Hourly

up to $28.50hr

Start Date: Sep 17, 2026

Operations Vendor

Role Overview A vendor role providing high-touch operational support for customers and the sales team. It is an operations/customer-experience role, not quota-carrying - it "does not replace the accountable seller or Support case owner (Role Scope).

Key Responsibilities

• Customer satisfaction, warranty & support: Manage intake and coordination of support/warranty requests, work with Support to open, document, route, and advance cases, generate SKPs (service tickets) accurately and on time, own follow-up through resolution, and escape stalled or high-risk cases with a concise issue/actions/next-step summary.
• SMB opportunity routing: Triage smaller SMB Surface opportunities to the right Store or channel fulfillment path, confirm acceptance by the receiving team, and track exceptions and outcomes.
• Reporting & analytics: Maintain trackers for cases, warranty requests, SKPs, escalations, and SMB referrals; report on volume, status, aging, resolution, and escalation themes; document repeatable workflows and identify efficiency gains.

Skills & Qualifications

• Strong case-management and customer service skills, organization/follow-through, and clear communication with customers, partners, and senior stakeholders.
• Ability to interpret operational data and build actionable reporting; proficiency with Excel, PowerPoint, Copilot, CRM/case-management tools, and collaboration platforms.
• 5+ years in customer support, sales operations, account coordination, or program operations (or equivalent); experience with commercial devices, warranty processes, SMB customers, or channel sales - Surface experience preferred.

Success Measures Timely acknowledgment and progression of requests; consistent visibility on open, aging, and escalated cases; accurate SKP generation and reporting; clean SMB handoffs with tracked ownership; and improved customer satisfaction with reduced administrative burden.

Education/Experience:

• * Bachelor's degree in marketing or equivalent training required.
• * 5-7 years required.

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