Software and Warranty Operations Associate

Connection; Merrimack (NH); On-site; USD 31,464 - 39,798; Full time

Benefits offered by this job

401k plans

Medical insurance

Free wellness resources

Paid time off

Wellness & Volunteer Time Off days

Job summary

Connection is seeking a Software and Warranty Operations Associate in Merrimack, NH to support the lifecycle of software licenses, cloud services, activations, and warranties. You will perform purchasing tasks in a high-volume environment and help ensure compliance with vendor programs while gaining hands-on knowledge of contract procedures.

You will learn to manage orders, ETA, returns, and activations, while developing vendor relationships and contributing to revenue recognition.

Qualifications

• Basic ability to use Microsoft 365 Business apps (Outlook, Word, Excel, PowerPoint, Teams, Visio, SharePoint).
• Attention to detail when composing and proofreading business materials.
• Discretion working in a confidential executive environment.
• Ability to recognize when escalation is needed and resolve routine issues.
• Champion process changes and identify system enhancements in a dynamic setting.
• Understanding of Cloud, Software, Activations, and Warranty processes; ability to train others.
• Self-direction to work independently and meet fixed service levels.

Responsibilities

• Assist purchasing activities and learn vendor contracts, price lists, SKUs, and internal controls.
• Monitor team queue and reassign cases; manage lifecycle of software, cloud, activations, and warranty within SLAs.
• Activate/register customer purchases per vendor requirements; track deliverables and assist revenue recognition.
• Develop and maintain relationships with vendors and internal teams through webinars and conversations.

Skills

Microsoft 365 apps

Attention to detail

Discretion in confidential environment

Problem-solving under pressure

Process improvement mindset

Cloud, Software, Activations, Warranty

Self-directed work style

Tools

SharePoint

Visio

Job description

What We Do

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.

Overview

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.

Who We Are

Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

Why You Should Join Us

You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Responsibilities

The Software and Warranty Operations Associate assists the Software and Warranty Operations Specialists Team in monitoring the lifecycle operations of the company’s Software License, Cloud, Activations, and Warranty business and associated services. The Associate performs administrative and purchasing tasks in a high-volume, fast-paced environment to potentially manage the lifecycle operations for a small number of Software and Warranty vendors. The Software and Warranty Operations Associate gains personal knowledge of vendor programs and contract procedures to meet vendor program and company audit compliance.

• Assist purchasing activities to learn and gain an understanding of the customer vendor contracts/agreements and program rules for an assigned business segment, including (but not limited to): price lists from vendors/distributors, SKUs, how best cost is negotiated, audits purchase orders for compliance to vendor program specifications and internal controls, ensures internal controls are followed, research and updates ETA’s to set appropriate customer expectations, obtains vendor/distribution authorizations for customer returns and generates reports to support the daily purchasing operations. The Associate uses the activities and reporting to learn the lifecycle operations.
• Monitor team queue, reassigning cases as needed. Submits requests and actions case management regarding the overall lifecycle of Software License, Cloud, Activations and Warranty business within and Warranty business within established Service Level Agreements, including (but not limited to): Orders, ETA, Returns, Activation and Registrations.
• Take appropriate actions necessary to activate and/or register customer purchases based on vendor requirements. Tracks deliverables to close out orders and assists in revenue recognition.
• Develops and maintains relationships and webinars, and conversations with the vendors’ and supplier inside support.

Min

USD $22.84/Hr.

Max

USD $28.89/Hr.

Qualifications

• Basic ability in Microsoft 365 Business applications, which include Outlook, Word, Excel, PowerPoint, Teams, Visio, and SharePoint.
• Attention to detail in composing, keying, and proofing professional business materials. Articulate with the ability to express oneself clearly and professionally in written and oral communication.
• Discreet with demonstrated ability to work in a confidential executive environment using good judgment while acting as an ambassador for the company.
• Routine problem solver in situations where most problems have occurred before and solutions are familiar. Ability to identify when a situation needs to be escalated for a non-standard resolution.
• Process change champion with the ability to identify process improvements and system enhancements in a changing environment.
• Basic working knowledge of Cloud, Software, Activations, and Warranty operation processes and procedures with the ability to advise and train team members.
• Self-directed with the ability to work independently, prioritize, and meet fixed service levels. Quick study with the ability to master a situation or learn new things with minimal direction or training.