Sales Operations & Customer Care Coordinator

Skill; Chandler (AZ); On-site; USD 50,000 - 59,000; Part time

Job summary

Skill seeks a vendor Operations professional to deliver high-touch operational support for customers and the sales team in a temporary role. You will coordinate support/warranty requests, generate service tickets, and drive case resolution without carrying quota or ownership of sales accounts.

The role emphasizes data-driven reporting, workflow optimization, and clear handoffs. Requires 5–7 years in related operations and a Bachelor’s in marketing or equivalent training.

Qualifications

• 5+ years in customer support, sales operations, account coordination, or program operations (or equivalent).
• Experience with commercial devices, warranty processes, SMB customers, or channel sales - Surface experience preferred.
• Bachelor's degree in marketing or equivalent training required.

Responsibilities

• Customer satisfaction, warranty & support: Manage intake and coordination of support/warranty requests, work with Support to open, document, route, and advance cases, generate SKPs accurately and on time, own follow-up through resolution, and escape stalled or high-risk cases with a concise issue/actions/next-step summary.
• SMB opportunity routing: Triage smaller SMB Surface opportunities to the right Store or channel fulfillment path, confirm acceptance by the receiving team, and track exceptions and outcomes.
• Reporting & analytics: Maintain trackers for cases, warranty requests, SKPs, escalations, and SMB referrals; report on volume, status, aging, resolution, and escalation themes; document repeatable workflows and identify efficiency gains.

Skills

Case management

Customer service

Data reporting

Education

Bachelor's degree in marketing or equivalent training

Tools

Excel

PowerPoint

Copilot

CRM

Job description

Skill seeks a vendor Operations professional to deliver high-touch operational support for customers and the sales team in a temporary role. You will coordinate support/warranty requests, generate service tickets, and drive case resolution without carrying quota or ownership of sales accounts.

The role emphasizes data-driven reporting, workflow optimization, and clear handoffs. Requires 5–7 years in related operations and a Bachelor’s in marketing or equivalent training.