Member Care Advocate & Scheduling Specialist

Molina Healthcare; Long Beach (CA); On-site; USD 21,000 - 42,000; Full time

Job summary

Molina Healthcare is seeking a Member Services role in California to make outbound calls, schedule high-quality member appointments, and provide proactive support. You will follow scripting, document interactions, and maintain accuracy while helping members in a courteous and professional manner.

The position requires at least 1 year in a healthcare service environment, strong communication, and bilingual abilities.

Qualifications

• At least 1 year experience in a healthcare service environment.
• Strong verbal and written communication skills.
• Bilingual English plus another language as required.

Responsibilities

• Schedules high-quality member appointments daily to meet departmental goals.
• Completes assigned hand-dial lists and member research requirements with accuracy.
• Provides basic support and guidance to members with empathy and professionalism.
• Participates in ongoing training sessions to enhance service quality and knowledge.

Skills

Healthcare exp

Attention to detail

Flexible & adaptable

Bilingual

Communication skills

Job description

Molina Healthcare is seeking a Member Services role in California to make outbound calls, schedule high-quality member appointments, and provide proactive support. You will follow scripting, document interactions, and maintain accuracy while helping members in a courteous and professional manner.

The position requires at least 1 year in a healthcare service environment, strong communication, and bilingual abilities.