Outbound Sales Representative

SupportNinja; United States; On-site; USD 45,000 - 65,000; Full time

Job summary

SupportNinja is seeking an Outbound Sales Representative to drive enrollment and program participation through targeted outbound calls in a healthcare-focused environment. You will engage prospects, explain enrollment requirements, and document outcomes in the CRM while striving to exceed enrollment targets.

The role requires strong verbal communication, a proven outbound sales background, and the ability to work in a results-driven, startup-minded team.

Qualifications

• 2+ years of customer-facing support experience.
• 1–2 years in outbound sales, telesales, or healthcare enrollment in outsourced services.
• Strong sales orientation with persuasive, needs-based conversations.
• Experience with outbound dialer tech and CRM for call tracking and enrollment documentation.

Responsibilities

• Conduct outbound sales calls to prospective patients or members using a power dialer or similar technology.
• Engage prospects in sales-oriented conversations to drive enrollment and program participation.
• Educate prospects on healthcare program benefits, eligibility, and enrollment processes.
• Identify prospect needs and address objections to convert outreach into enrollments.
• Accurately document call outcomes and enrollment status in the CRM; meet enrollment targets and KPIs.

Skills

Outbound sales

Customer engagement

Verbal communication

Relationship building

Needs-based selling

Tools

Power dialer

CRM systems

Job description

The Outbound Sales Representative is responsible for conducting outbound sales calls within a healthcare-focused outsourced services environment, engaging prospective patients or members to drive enrollment and program participation. This role combines a sales-oriented approach with healthcare program knowledge to identify prospect needs, address objections, and convert outreach into enrollments.

What does a day in the life of an Outbound Sales Representative look like?

• Conduct outbound sales calls to prospective patients or members using a power dialer or similar outbound calling technology
• Engage prospects in sales-oriented conversations focused on driving enrollment and program participation
• Educate prospects on healthcare program benefits, eligibility requirements, and enrollment processes
• Identify prospect needs and address objections to convert outreach efforts into successful enrollments
• Accurately document call outcomes, prospect information, and enrollment status in the CRM system
• Meet or exceed individual and team enrollment targets and performance-based incentive goals
• Follow compliance and regulatory guidelines applicable to healthcare outreach and enrollment activities
• Collaborate with team leads and account stakeholders to refine outreach scripts and improve conversion rates
• Maintain up-to-date knowledge of healthcare program offerings, enrollment criteria, and industry regulations
• Adapt quickly to evolving program requirements, scripts, and processes in a fast-paced, startup-minded environment
• Adhere to company policies and procedures
• Meet or exceed performance targets for related KPIs
• Continuously improve knowledge of healthcare enrollment processes, sales techniques, and industry best practices through training and learning initiatives
• Collaborate with other departments as needed
• Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times

What are the required qualifications of an Outbound Sales Representative?

• 2+ years of customer-facing support experience
• Minimum of one (1) to two (2) years of experience in outbound sales, telesales, or a healthcare enrollment role within an outsourced services environment
• Strong sales orientation, with the ability to engage prospects in persuasive, needs-based conversations
• Comfortable working in a performance- and incentive-driven environment, with a results-oriented mindset
• Experience with outbound dialer technology and CRM systems for call tracking and enrollment documentation
• Excellent verbal communication skills, with the ability to build rapport and trust with prospective patients or members
• Working knowledge of healthcare enrollment processes, eligibility requirements, or related program guidelines, a plus
• Strong adaptability, with the ability to thrive in a fast-paced, evolving environment and adjust quickly to changing scripts or program requirements
• Ability to operate as an extension of the client's team, maintaining professionalism and alignment with client expectations
• Strong problem-solving skills, with the ability to address prospect objections and concerns effectively

Preferred qualifications