Member Experience Center Outbound Sales Rep

Community-First-Credit-Union-of-Florida; Jacksonville (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

Community First is seeking an outbound sales representative for the Member Experience Center in Jacksonville, FL. The role focuses on generating and qualifying leads, engaging potential customers, and closing deals for products including loans and mortgages.

You will build relationships, meet sales targets, and collaborate with the team to ensure a smooth handover of accounts. The ideal candidate brings 1–3 years of outbound sales or telemarketing experience, excellent communication skills, and

Qualifications

• Experience in outbound sales or telemarketing (1–3 years).
• Strong communication and interpersonal skills.
• Excellent negotiation and persuasion abilities.
• Familiarity with CRM software and sales techniques.

Responsibilities

• Initiate outbound calls to prospective customers to introduce products or services.
• Qualify leads by understanding customer needs and decision processes.
• Close sales deals and finalize contracts with customers.
• Establish and maintain strong relationships with potential customers.
• Meet and exceed sales targets and build a robust pipeline.

Skills

Outbound sales

Telemarketing

CRM software

Negotiation

Communication

Relationship management

Education

High school diploma

Bachelor's degree in business

Tools

CRM software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Member Experience Center Outbound Sales Rep

30 days ago Requisition ID: 3329

Role: As an Outbound Sales Representative, the primary responsibility will be to generate and qualify leads, engage potential customers, and close sales deals. This staff member will play a crucial role in promoting and selling products or services, meeting and exceeding sales targets, and contributing to the overall growth and success of the company.

Major Duties and Responsibilities:

Outbound Calling

• Initiate outbound calls to prospective customers with the goal of introducing products or services.
• Effectively communicate product features, benefits, and unique selling propositions to include consumer loans, auto, unsecured, and others.
• Make referrals to business partners for additional products including mortgages, investment referrals, etc.
• Qualify leads by understanding customer needs, budget constraints, and decision-making processes.

Relationship Building

• Establish and maintain strong relationships with potential customers.
• Address customer inquiries and concerns promptly and professionally.
• Provide accurate information and guidance to assist customers in making informed decisions.
• Work towards achieving and exceeding sales targets.
• Close sales deals and finalize contracts with customers.
• Collaborate with the sales team and management to ensure a smooth handover of accounts.
• Utilize various lead generation tools, databases, and platforms to build a robust pipeline.
• Provide member centric compliant sale solutions aligning with Global Sales Principles.
• Effectively sell ancillary products including credit life and disability, gap and MRC.

Knowledge and Skills

EXPERIENCE: A minimum of one year up to three years of similar or related experience, including preparatory experience.

EDUCATION/CERTIFICATIONS/LICENSES: High school diploma or equivalent; bachelor’s degree in business or related field is a plus. Previous experience in sales or customer service roles beneficial

INTERPERSONAL SKILLS:

Courtesy and tact are essential elements of the job. Work involves personal contact with customers and others inside and outside the organization.

• Proven experience in outbound sales or telemarketing.
• Strong communication and interpersonal skills.
• Excellent negotiation and persuasion abilities.
• Familiarity with sales techniques and customer relationship management (CRM) software.
• Goal-oriented with a focus on achieving and exceeding sales targets.
• Ability to adapt to changing priorities and thrive in a fast-paced environment.

Community First is an Equal Opportunity Employer.