Outbound Sales Representative

Ninja Partners LLC; Austin (TX); Remote; USD 15,000 - 25,000; Full time

Job summary

SupportNinja is seeking an Outbound Sales Representative to drive healthcare program enrollments from a remote setup. You will conduct outbound calls, engage prospects in persuasive conversations, and educate them on eligibility, benefits, and enrollment steps.

You will document outcomes in the CRM, meet enrollment targets, and collaborate with teams to improve scripts in a fast-paced startup environment.

Qualifications

• 2+ years of customer-facing support experience.
• 1–2 years in outbound sales or healthcare enrollment in outsourced services.
• Strong sales orientation with persuasive, needs-based conversations.
• Comfortable in performance- and incentive-driven environments.
• Experience with outbound dialer and CRM systems for tracking.
• Excellent verbal communication and rapport-building skills.
• Knowledge of healthcare enrollment processes is a plus.
• Adaptable to fast-paced, evolving scripts and requirements.

Responsibilities

• Conduct outbound sales calls to prospective patients or members using a dialer or similar technology.
• Engage prospects in sales-oriented conversations focused on enrollment and program participation.
• Educate prospects on healthcare program benefits, eligibility requirements, and enrollment processes.
• Identify prospect needs and address objections to convert outreach into enrollments.
• Accurately document call outcomes and enrollment status in the CRM.
• Meet or exceed enrollment targets and performance-based incentive goals.
• Follow compliance and regulatory guidelines applicable to healthcare outreach.
• Collaborate with team leads to refine outreach scripts and improve conversion rates.
• Maintain up-to-date knowledge of healthcare programs and industry regulations.
• Adapt quickly to evolving program requirements and scripts in a startup environment.
• Maintain a positive, empathetic, and professional attitude toward customers.

Skills

Outbound sales

Customer-facing

Verbal communication

Sales orientation

Adaptability

Team collaboration

Problem-solving

CRM usage

Tools

Genesys

Power dialer

CRM systems

Job description

Work Setup

Remote/WAHSalary: $18/hrThe

Outbound Sales Representative

is responsible for conducting outbound sales calls within a healthcare-focused outsourced services environment, engaging prospective patients or members to drive enrollment and program participation. This role combines a sales-oriented approach with healthcare program knowledge to identify prospect needs, address objections, and convert outreach into enrollments.

What does a day in the life of an Outbound Sales Representative look like?

• Conduct outbound sales calls to prospective patients or members using a power dialer or similar outbound calling technology
• Engage prospects in sales-oriented conversations focused on driving enrollment and program participation
• Educate prospects on healthcare program benefits, eligibility requirements, and enrollment processes
• Identify prospect needs and address objections to convert outreach efforts into successful enrollments
• Accurately document call outcomes, prospect information, and enrollment status in the CRM system
• Meet or exceed individual and team enrollment targets and performance-based incentive goals
• Follow compliance and regulatory guidelines applicable to healthcare outreach and enrollment activities
• Collaborate with team leads and account stakeholders to refine outreach scripts and improve conversion rates
• Maintain up-to-date knowledge of healthcare program offerings, enrollment criteria, and industry regulations
• Adapt quickly to evolving program requirements, scripts, and processes in a fast-paced, startup-minded environment
• Adhere to company policies and procedures
• Meet or exceed performance targets for related KPIs
• Continuously improve knowledge of healthcare enrollment processes, sales techniques, and industry best practices through training and learning initiatives
• Collaborate with other departments as needed
• Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times

What are the required qualifications of an Outbound Sales Representative?

• 2+ years of customer-facing support experience
• Minimum of one (1) to two (2) years of experience in outbound sales, telesales, or a healthcare enrollment role within an outsourced services environment
• Strong sales orientation, with the ability to engage prospects in persuasive, needs-based conversations
• Comfortable working in a performance- and incentive-driven environment, with a results-oriented mindset
• Experience with outbound dialer technology and CRM systems for call tracking and enrollment documentation
• Excellent verbal communication skills, with the ability to build rapport and trust with prospective patients or members
• Working knowledge of healthcare enrollment processes, eligibility requirements, or related program guidelines, a plus
• Strong adaptability, with the ability to thrive in a fast-paced, evolving environment and adjust quickly to changing scripts or program requirements
• Ability to operate as an extension of the client's team, maintaining professionalism and alignment with client expectations
• Strong problem-solving skills, with the ability to address prospect objections and concerns effectively
• Preferred qualifications Genesys exp/knowledge (power dialer)

Disclaimer

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.