Outbound Enrollment Specialist

OpenKrill; United States; Remote; USD 21,000 - 30,000; Full time

Job summary

Five Star Solutions is seeking Outbound Enrollment Agents to support a fast-paced healthcare enrollment program, helping eligible health-plan members understand and enroll in available health programs. This light sales role emphasizes script adherence and clear communication.

You will work remotely, engage members professionally, and document outcomes while meeting quality and enrollment targets. This position offers opportunities to impact member experiences and support a growing program.

Qualifications

• Experience with outbound calling or enrollments.
• Excellent verbal communication and active listening.
• Comfortable following a scripted process.
• Able to handle objections professionally.
• Detail-oriented with accurate documentation.

Responsibilities

• Make outbound calls to eligible health-plan members.
• Follow scripts and enrollment procedures.
• Engage members in professional conversations.
• Explain program benefits clearly.
• Address questions and objections to enrollment.
• Record call outcomes and enrollment activity.
• Navigate Salesforce CRM and other systems.
• Protect member information per privacy rules.
• Meet quality, productivity, and enrollment goals.
• Maintain accurate documentation.

Skills

Outbound calling

Active listening

CRM experience

Following scripts

Documentation accuracy

Remote work

Tools

Salesforce CRM

Job description

Five Star Solutions is seeking Outbound Enrollment Agents to support a fast-paced healthcare enrollment program serving eligible health-plan members. This is a light sales, scripted outbound position focused on helping members understand and enroll in available health programs.

This is an exciting opportunity to join a growing program where strong performers can make an immediate impact by helping members while delivering exceptional customer experiences.

Responsibilities

• Make outbound calls to eligible health-plan members using an automated dialing system.
• Follow established scripts and enrollment procedures accurately.
• Engage members in professional, friendly, and conversational discussions.
• Explain program benefits and enrollment opportunities clearly.
• Address common questions and objections while keeping the conversation focused on enrollment.
• Navigate Salesforce CRM and other required systems while speaking with members.
• Reference general health or prescription-related information already provided in the system without independently collecting sensitive health information.
• Document call outcomes and enrollment activity accurately.
• Meet established quality, productivity, and enrollment goals.
• Protect member information and follow all required privacy and compliance procedures.

Qualifications

• Previous outbound calling, call center, customer service, sales, or enrollment experience preferred.
• Strong verbal communication and active listening skills.
• Comfortable following a structured script while maintaining a natural conversation.
• Ability to confidently handle questions, hesitation, and objections.
• Professional, patient, and empathetic communication style.
• Comfortable working with CRM systems and multiple computer applications.
• Strong attention to detail and accurate documentation skills.
• Ability to work independently in a remote environment.
• Reliable attendance and a strong commitment to meeting performance expectations.

Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.