Outbound Enrollment Agent

Five Star Solutions; Bellevue (NE); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Paid training

Remote-friendly

Job summary

Five Star Solutions is hiring Outbound Enrollment Agents to support a fast-paced healthcare enrollment program serving eligible health-plan members. This is a light sales, scripted outbound role focused on helping members understand and enroll in available health programs.

Work from home with a flexible schedule; full-time hours Monday–Friday 9:30 AM–8:00 PM Central Time and one Saturday per month. Paid training and benefits start after 60 days.

Qualifications

• Experience in outbound calling or enrollment programs.
• Strong verbal communication and active listening skills.
• Comfortable following a structured script while maintaining natural conversation.
• Ability to confidently handle questions, hesitation, and objections.
• Remote work capability and disciplined self-management.

Responsibilities

• Make outbound calls to eligible health-plan members using an automated dialing system.
• Follow established scripts and enrollment procedures accurately.
• Engage members in professional, friendly, and conversational discussions.
• Explain program benefits and enrollment opportunities clearly.
• Address common questions and objections while guiding enrollment.
• Navigate Salesforce CRM and other required systems while speaking with members.
• Reference general health information in the system without collecting sensitive data.
• Document call outcomes and enrollment activity accurately.
• Meet established quality, productivity, and enrollment goals.
• Protect member information and follow privacy/compliance procedures.

Skills

Outbound calling

Call center

Customer service

Enrollment experience

Sales

Tools

Salesforce CRM

Job description

Outbound Enrollment Agent

Team: Customer Service

Location: Bellevue, Nebraska

Commitment: Full Time

Workplace Type: remote

Salary:

Pay $16/hr with $1 differential for nights and weekends + incentives

Hours: Monday–Friday between 9:30 AM–8:00 PM Central Time with 1 Saturday per month

Paid Training - typically 1 week in length from 8:00am-5:00pm Mon-Fri (CST)

Status - Full Time 40 hours, Benefit eligible 1st of month after 60 days

Five Star Solutions is seeking Outbound Enrollment Agents to support a fast-paced healthcare enrollment program serving eligible health-plan members. This is a light sales, scripted outbound position focused on helping members understand and enroll in available health programs.

This is an exciting opportunity to join a growing program where strong performers can make an immediate impact by helping members while delivering exceptional customer experiences.

Responsibilities

• Make outbound calls to eligible health-plan members using an automated dialing system.
• Follow established scripts and enrollment procedures accurately.
• Engage members in professional, friendly, and conversational discussions.
• Explain program benefits and enrollment opportunities clearly.
• Address common questions and objections while keeping the conversation focused on enrollment.
• Navigate Salesforce CRM and other required systems while speaking with members.
• Reference general health or prescription-related information already provided in the system without independently collecting sensitive health information.
• Document call outcomes and enrollment activity accurately.
• Meet established quality, productivity, and enrollment goals.
• Protect member information and follow all required privacy and compliance procedures.

Qualifications

• Previous outbound calling, call center, customer service, sales, or enrollment experience preferred.
• Strong verbal communication and active listening skills.
• Comfortable following a structured script while maintaining a natural conversation.
• Ability to confidently handle questions, hesitation, and objections.
• Professional, patient, and empathetic communication style.
• Comfortable working with CRM systems and multiple computer applications.
• Strong attention to detail and accurate documentation skills.
• Ability to work independently in a remote environment.
• Reliable attendance and a strong commitment to meeting performance expectations.

Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers.

Five Star is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.