Outbound Sales & CX Specialist

MCI; Wichita (KS); Hybrid; USD 32,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Retirement savings

Disability insurance

Life insurance

Career growth

Paid training

Casual dress code

Job summary

MCI in Wichita, KS seeks Sales Representatives to support outbound and inbound calls for commercial clients across consumer and business sectors. You will drive customer acquisition, upsell services, and share product knowledge in a fast-paced, goal-driven environment.

Join a collaborative team focused on delivering exceptional customer experiences while representing top brands and meeting performance targets.

Qualifications

• Must be 18 years or older and able to work in the United States.
• High school diploma or equivalent required.
• Strong written and verbal communication skills essential.
• Typing speed 20+ WPM and basic MS Office proficiency.

Responsibilities

• Make outbound and handle inbound calls with professionalism.
• Identify customer needs and suggest suitable products.
• Upsell and cross-sell to maximize value and satisfaction.
• Resolve issues using internal tools and collaborate with teams.
• Document interactions and adhere to scripts and policies.
• Maintain confidentiality and escalate complex issues as needed.
• Achieve first-call resolution through effective communication.
• Stay informed on program updates through training.

Skills

Outbound calls

Communication

Negotiation

Customer focus

Multitasking

Education

High school diploma or equivalent

Tools

MS Office

Windows OS

Job description

MCI in Wichita, KS seeks Sales Representatives to support outbound and inbound calls for commercial clients across consumer and business sectors. You will drive customer acquisition, upsell services, and share product knowledge in a fast-paced, goal-driven environment.

Join a collaborative team focused on delivering exceptional customer experiences while representing top brands and meeting performance targets.