Outbound Sales & Customer Experience Specialist

MCI; Killeen (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth

Paid Training

Casual Dress Code

Job summary

MCI in Killeen, TX is seeking Customer Service Representatives to support outbound sales campaigns for top-tier commercial clients. You will contact prospects and existing customers via outbound calls, provide product information, upsell services, and strengthen client relationships across fast-paced campaigns.

The role emphasizes professional communication, problem-solving, and adherence to scripts and policies while maintaining confidentiality and high service standards.

Qualifications

• Minimum age: 18 years.
• High school diploma or equivalent required.
• Strong verbal and written communication skills.
• Typing speed 20+ WPM.
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Familiarity with Windows operating systems.

Responsibilities

• Make outbound calls to customers and prospects with professionalism and enthusiasm.
• Identify customer needs and deliver tailored product recommendations.
• Upsell and cross-sell services to maximize customer value.
• Resolve inquiries using internal systems and team collaboration.
• Document customer interactions and claims accurately.
• Follow scripts, policies, and compliance procedures.
• Handle sensitive information with care and confidentiality.
• Escalate complex issues to the appropriate support teams.
• Stay informed on program updates through training and team meetings.
• Meet attendance and scheduling expectations consistently.

Skills

Communication skills

Typing 20+ WPM

MS Office

Windows OS

Problem-solving

Customer-focused

Education

High school diploma or equivalent

Job description

MCI in Killeen, TX is seeking Customer Service Representatives to support outbound sales campaigns for top-tier commercial clients. You will contact prospects and existing customers via outbound calls, provide product information, upsell services, and strengthen client relationships across fast-paced campaigns.

The role emphasizes professional communication, problem-solving, and adherence to scripts and policies while maintaining confidentiality and high service standards.