Remote Outbound CSR & Upsell Specialist

MCI Careers; Killeen (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth

Paid Training

Job summary

MCI Careers in Killeen, Texas, seeks Customer Service Representatives to support outbound sales campaigns. This role involves making outbound calls to customers, providing product information, and upselling services. Ideal candidates should possess strong communication skills and a customer-focused mindset. MCI offers competitive compensation, health benefits, and opportunities for career growth in a supportive environment. Join a team that values your contribution and rewards your hard work.

Qualifications

• Minimum age: 18 years.
• Typing speed of 20+ WPM.
• Familiarity with Windows operating systems.

Responsibilities

• Make outbound calls to customers and prospects with professionalism and enthusiasm.
• Identify customer needs and deliver tailored product recommendations.
• Upsell and cross-sell services to maximize customer value.

Skills

Strong verbal and written communication skills

Customer-focused mindset with empathy and patience

Excellent problem-solving and conflict resolution abilities

Ability to multitask and self-manage in a fast-paced environment

Education

High school diploma or equivalent

Tools

Microsoft Office (Word, Excel, Outlook, PowerPoint)

Job description

MCI Careers in Killeen, Texas, seeks Customer Service Representatives to support outbound sales campaigns. This role involves making outbound calls to customers, providing product information, and upselling services. Ideal candidates should possess strong communication skills and a customer-focused mindset. MCI offers competitive compensation, health benefits, and opportunities for career growth in a supportive environment. Join a team that values your contribution and rewards your hard work.