Senior Supervisor, Logistics

Jobtailor; Houston (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Jobtailor in Houston is seeking a logistics-focused coordinator to serve as the primary liaison with customers and warehouses, auditing orders, resolving service issues and coordinating shipments. The role emphasizes data analysis and ISO compliance while supporting cross-functional teams.

The ideal candidate has 2+ years in logistics or distribution, strong Excel skills and the ability to learn new software quickly, with flexibility for extended hours as needed.

Qualifications

• 2 years of relevant work experience
• Experience with Microsoft Office and Windows applications; ability to create complex formulas in Excel
• Associate degree in Transportation or Business (preferred)
• 2 years of experience in customer service, distribution or logistics in a manufacturing environment
• 2 years of experience in transportation and operations
• Availability to work extended hours as needed, which may include early mornings, evenings and weekends
• Capacity to quickly learn and achieve proficiency in new software applications
• Excellent verbal and written communication skills; ability to present clean, organized and thorough information and data appropriate for intended audience
• Effective organizational and leadership skills; able to use a variety of interpersonal styles and communication methods to effectively adapt to new work structures, processes or cultures
• Ability to perform complex analyses of data, processes, policies, procedures and/or systems; experience producing unambiguous, comprehensive and accurate interpretations

Responsibilities

• Act as the first line of communication with customers and warehouse sites; advise customers of service failures and coordinate resolutions
• Audit daily order processes; ensure all orders are sent to each site
• Monitor and report all errors for performance tracking
• Work creatively with the Inventory Control team, Transportation department and warehouse sites on service resolutions
• Oversee service provider performance and engage providers for service improvement
• Communicate order changes with warehouses and coordinate shipment schedules
• Maintain all department ISO compliance documents and train all personnel within the department to the required standards, including the Director and Manager of the department

Skills

Customer Service

Logistics Management

Data Analysis

ISO Compliance

Excel Formulas

Education

Associate Degree in Transportation

Associate Degree in Business

Tools

Microsoft Office

Windows Applications

Job description

• Act as the first line of communication with customers and warehouse sites; advise customers of service failures and coordinate resolutions
• Audit daily order processes; ensure all orders are sent to each site
• Monitor and report all errors for performance tracking
• Work creatively with the Inventory Control team, Transportation department and warehouse sites on service resolutions
• Oversee service provider performance and engage providers for service improvement
• Communicate order changes with warehouses and coordinate shipment schedules
• Maintain all department ISO compliance documents and train all personnel within the department to the required standards, including the Director and Manager of the department

Requirements

• 2 years of relevant work experience
• Experience with Microsoft Office and Windows applications; ability to create complex formulas in Excel
• Associate degree in Transportation or Business (It’d be great if you also have:)
• 2 years of experience in customer service, distribution or logistics in a manufacturing environment
• 2 years of experience in transportation and operations
• Availability to work extended hours as needed, which may include early mornings, evenings and weekends
• Capacity to quickly learn and achieve proficiency in new software applications
• Excellent verbal and written communication skills; ability to present clean, organized and thorough information and data appropriate for intended audience
• Effective organizational and leadership skills; able to use a variety of interpersonal styles and communication methods to effectively adapt to new work structures, processes or cultures
• Ability to perform complex analyses of data, processes, policies, procedures and/or systems; experience producing unambiguous, comprehensive and accurate interpretations

Core Competencies

Demonstrates strong capabilities in customer service, logistics, and transportation operations, with a focus on effective communication and organizational skills. Proficient in data analysis and maintaining ISO compliance standards within a manufacturing environment.

Highest-signal resume keywords

• Customer Service Experience
• Logistics Management
• Data Analysis Proficiency
• ISO Compliance Training
• Microsoft Excel Expertise

ATS Optimization Keywords

Hard Skills

• Data Analysis
• Order Processing
• Service Resolution Coordination
• Performance Tracking
• Complex Formula Creation

Soft Skills

• Verbal Communication
• Written Communication
• Organizational Skills
• Leadership Skills
• Interpersonal Skills

Certifications & Qualifications

• Associate Degree in Transportation
• Associate Degree in Business

Industry Keywords

• Logistics
• Transportation
• Manufacturing
• ISO Compliance
• Service Provider Performance

Tools & Technologies

• Microsoft Office
• Windows Applications