Outbound Operations Coordinator

Pixi Inc.; Los Angeles (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

Pixi Ltd in Los Angeles is seeking an experienced Outbound Operations Coordinator to manage outbound flow to customers, ensuring on-time delivery and accurate shipping documentation. You will liaise with warehouses, sales teams, and finance to keep orders moving smoothly.

You will monitor shipments, update order status, prepare packing lists and commercial invoices, and help improve process efficiency across the logistics workflow.

Qualifications

• Proven experience in a logistics role.
• Excellent communication skills and organizational abilities.
• Proficient in Excel and MS Office.
• Experience in the beauty/skincare sector is preferred.

Responsibilities

• Communicating customer shipping orders to warehouses.
• Ensuring sales orders are committed in the company portal and logged by warehouses.
• Tracking shipments to meet customer delivery requirements.
• Preparing packing lists, commercial invoices and shipping instructions.
• Updating shipping manuals and ensuring compliance with requirements.
• Reconciling inventory weekly in the system and investigating misalignments.
• Assisting with chargebacks and customer claim investigations.

Skills

Logistics experience

Attention to detail

Organizational skills

Communication skills

Microsoft Excel

MS Office

Team player

Beauty/skincare industry experience

Tools

Microsoft Excel

Job description

Company Overview

Pixi Inc. – Los Angeles, California (On-site)

Pixi was created in 1999 and launched in our flagship boutique in Soho, London. Pixi has a loyal worldwide following thanks to its pure, awakening and skin‑loving products that create a naturally radiant ‘just had a good night sleep’ look. Passionate about skincare, Petra creates innovative formulations that are infused with botanicals and beneficial ingredients. Petra has a real‑world experience as a busy working mother of four; therefore, Pixi is truly about multitasking, flawless youth and enhancing products for people on the go.

Pixi’s mission remains the same as the first day the boutique opened: to simply bring out the best in everyone—make everyone look like themselves, only better!

Role

We are looking for an experienced and skilled Outbound Operations Coordinator to assist in the management of outbound flow to our customers, ensuring effective and efficient throughput in the warehouse and on‑time delivery to our customers. This individual will be responsible for sending shipping advice notices to the warehouses, assisting with the flow and transit times to ensure on‑time delivery, updating the sales team on order status and generating shipping documents, such as commercial invoices and packing lists.

Strong communication and organizational skills are essential for success within this role.

Key Job Responsibilities

• Communicating customer shipping orders to warehouses.
• Ensuring SO’s are committed in the company portal and logged by warehouses.
• Ensuring prompt delivery/collection of shipments through fluid follow‑up measures.
• Tracking shipments to meet customer delivery requirements.
• Preparing documents, packing lists, commercial invoices and shipping instructions.
• Updating new shipping manuals and ensuring compliance to established requirements.
• Reconciling inventory weekly within the system and investigating misalignment.
• Responding to sales team questions and enquiries, feeding back on the status of deliveries.
• Assisting with chargebacks and customer claim investigations, managing the log and keeping the Finance team updated.
• Performing ops administrative tasks required to manage key accounts.
• Preparing reports for Senior Management, when appropriate.
• Assisting with special events, send‑outs, bundle formations and all other Pixi Ltd company initiatives.
• Additional duties as assigned.

Essential Skills Required

• Proven experience in a logistics role.
• Eye for detail, superb organizational skills and administrative abilities.
• Excellent communication skills.
• Excellent Excel and Microsoft Office skills.
• Willingness to learn and a positive team‑player attitude.
• Previous experience in the beauty and skincare sector preferable.