Operations Coordinator

Sisley Paris; United States; On-site; USD 60,000 - 80,000; Full time

Job summary

A luxury French cosmetics brand is seeking an experienced Operations Coordinator to enhance operational efficiency. The ideal candidate will manage inventory and order processing, oversee stock management, and drive cross-functional collaboration. Responsibilities include ensuring accurate fulfillment, optimizing processes, and providing data analysis to support strategic initiatives. Required qualifications include a bachelor’s degree and 2-5 years of experience in operations, preferably in beauty or consumer goods industry, with strong skills in Excel and SAP.

Qualifications

• 2-5 years of operations experience in a fast-paced industry, ideally within beauty or consumer goods.
• Strong expertise in Excel and ability to analyze data effectively.
• Excellent communication and organizational skills.

Responsibilities

• Oversee and participate in annual stock take to ensure inventory accuracy.
• Streamline processes for the efficient dispatch of goods.
• Collaborate with Marketing and PR for shipping planning.

Skills

Operations Management

Cross-functional collaboration

Inventory management

Data analysis

Excel proficiency

Education

Bachelor’s degree in business, Operations Management, Supply Chain, or a related field

Tools

SAP

Job description

Sisley Paris is a French cosmetics company that specializes in creating and distributing high-end skincare, makeup products, and fine perfumes. It sells in high-end retail distribution in the US & Canada, online, spas, and owned retail. The brand retails over $100M annually and is experiencing double‑digit growth.

Founded in 1976 by Hubert d’Ornano, Sisley was a pioneer in using botanical active ingredients and essential oils in beauty products. With a rigorous research approach and a focus on Phyto‑Cosmetology, Sisley offers innovative high‑quality products. The company upholds five core values: Collaborative, Mindful of others, Entrepreneurial, Responsible, and Organized.

Luxury French cosmetics brand Sisley‑Paris is looking for a dynamic and experienced Operations Coordinator to lead and enhance our operational efficiency. The ideal candidate will have a proven track record of managing complex operational processes, driving continuous improvement, and delivering exceptional customer experience. As an Operations Coordinator, you will support strategic initiatives, optimize day‑to‑day operations, and foster cross‑functional collaboration.

Core Responsibilities

General

• Must be an independent thinker with hands‑on, can‑do, “roll up your sleeves” attitude, an open‑minded team player with a collaborative attitude.
• Must be highly organized, detail‑oriented, and can thrive in a fast‑paced, deadline‑oriented and high‑energy environment.
• Ability to work well in a team environment but flexible working independently, meeting goals and deadlines.
• Oversee and participate in the comprehensive annual stock take to ensure inventory accuracy and compliance.
• Streamline processes to ensure efficient receipt and dispatch of goods, while maintaining quality and timeliness standards.
• Oversee order processing, ensuring accurate and timely fulfillment while addressing any issues related to shipping, expiry dates, and batch codes.
• Reconcile invoices with the local finance team monthly, ensuring accuracy and timely processing to maintain budget alignment.

Forecasting & Planning Management

• Collect, control and organize the stock needs for retailer events / Marketing / PR.
• Develop and maintain a shipping planning in collaboration with Marketing and PR.
• Participate and provide analysis to all forecasting meetings.

Stock Management

• Analyze the non‑retail items stock and optimize their SAP parameters.
• Place the replenishment orders for all non‑retail items for USA/CAN.
• Track and communicate on the replenishment orders and freight updates.
• Collaborate and meet with our teams during the monthly visits to our warehouse in Connecticut.
• Provide stock analysis (expiring items, overstock, discontinuation, etc.) to top management.
• Track and control stock KPIs (months of stock, total value).

Orders Management

• Arbitrate the flow of collateral orders.
• Be the main contact with all US and Canada Regional Managers to answer their stock requests.
• Be the main contact with the warehouse, update and maintain its priority log.
• Optimize and maintain the ordering process.
• Process the collateral orders for launches / sampling strategy / events.
• Manage all new stores’ collateral orders.
• Work closely with Marketing / PR / Digital to anticipate and control their stock.

Required Experience and Skills

• Bachelor’s degree in business, Operations Management, Supply Chain, or a related field.
• 2‑5 years of operations experience in a fast‑paced industry, ideally within beauty or consumer goods.
• Strong expertise and proficiency in Excel, with the ability to analyze data and generate reports.
• Knowledge of SAP is preferred.
• Excellent communication and organizational skills, with a keen eye for detail.
• Ability to work cross‑functionally with internal and external stakeholders to drive results.
• Ability to work flexible schedule based on business and event needs, including evenings, weekends, and holidays as needed.