Outbound Operations Coordinator

Pixi Beauty; Los Angeles (CA); On-site; USD 52,000 - 72,000; Full time

Job summary

Pixi Beauty in Los Angeles, CA is seeking an experienced Outbound Operations Coordinator to manage outbound flow to customers and ensure on-time delivery from our warehouse network.

You will coordinate shipping notices, monitor order statuses, prepare packing lists and invoices, and support senior management with regular reporting. A sharp eye for detail and strong Excel skills are essential for success.

Qualifications

• Experience in a logistics role.
• Strong attention to detail and excellent organizational abilities.
• Excellent communication skills, both written and verbal.
• Proficient in Excel and Microsoft Office applications.
• Willingness to learn and be a positive team player.
• Experience in the beauty/skincare sector is preferable.

Responsibilities

• Coordinate sending shipping notices to warehouses and ensure orders are logged.
• Monitor SOs in the company portal and ensure warehouse updates.
• Track shipments and follow up to meet delivery timelines.
• Prepare packing lists, commercial invoices, and shipping instructions.
• Assist with inventory reconciliation and report generation for management.
• Support with special events and customer initiatives as needed.

Skills

Logistics experience

Organizational skills

Communication skills

Team player

Beauty/skincare industry experience

Tools

Excel

Microsoft Office

Job description

Outbound Operations Coordinator

Pixi Inc. – Los Angeles, California (On-site)

Our Company

Pixi was created in 1999 and launched in our Flagship Boutique in Soho, London. Pixi has a loyal worldwide following thanks to its pure, awakening & skin-loving products that create a naturally radiant ‘’just had a good night sleep’’ look. Passionate about skincare, Petra creates innovative formulations that are infused with botanicals and beneficial ingredients. Petra has a real-world experience as a busy working mother of four; therefore, Pixi is truly about multi-tasking, flaw fixing youth – enhancing products for people on the go. Pixi’s mission is the same now as it was on the first day the Pixi boutique opened; to simply bring out the best in everyone - to make everyone look like themselves, only better! Flawless in few fuss-free minutes – that is what Pixi is about!

The Role

We are looking for an experienced and skilled Outbound Operations Coordinator to assist in the management of outbound flow to our customers, ensuring effective and efficient throughput in the warehouse and on-time delivery to our customers. This individual will be responsible for: sending shipping advice notices to the warehouses, assisting with the flow and transit times to ensure on-time delivery, updates to the sales team on order status and generation of shipping documents for example, commercial invoices and packing lists. Having strong communication and organizational skills are essential for success within this role.

Key Job Responsibilities:

• Communicating customer shipping orders to warehouses.
• Ensuring SO’s are committed in company portal and logged by warehouses.
• Ensuring prompt delivery/collection of shipments through fluid follow-up measures.
• Tracking shipments to meet customer delivery requirements.
• Preparing documents, packing lists, commercial invoices and shipping instructions.
• Updating new shipping manuals and ensuring compliance to established requirements.
• Reconciling inventory weekly within the system and investigation of miss-alignment.
• Responding to sales team questions and enquiries feeding back on status of deliveries.
• Assisting with chargebacks and customer claim investigations, managing the log and keeping the Finance team updated.
• Performing ops administrative tasks required to manage key accounts.
• Preparing reports for Senior Management, when appropriate.
• Assisting with special events, send outs, bundle formations and all other Pixi, Inc. company initiatives.
• Additional duties as assigned.

Essential Skills Required:

• Proven experience in a Logistics role.
• Must have an eye for detail, superb organizational skills and administrative abilities.
• Must have excellent communication skills.
• Must have excellent Excel and Microsoft Office skills.
• Must have a willingness to learn and have a positive team player attitude.
• Previous experience in the Beauty and skincare sector preferable.