Outbound Logistics Manager, DC Operations

NAPA Auto Parts; United States; On-site; USD 75,000 - 95,000; Full time

Job summary

Napa Auto Parts in Middletown, DE, is seeking an Outbound Operations Manager to lead outbound operations across the center, reporting to the GM/AGM. The role focuses on aligning teams with strategic priorities, enforcing safety and compliance, and promoting engagement and problem-solving among staff.

The ideal candidate will oversee outbound teams, manage performance, and drive process improvements while collaborating with DC management to reduce shipping errors and protect assets.

Qualifications

• 2+ years' experience within a distribution center or similar environment.
• 1+ year's proven experience in a managerial role and/or leading teams.
• Ability to motivate and inspire a team to actively contribute to problem-solving and continuous improvement initiatives.
• Excellent organizational and problem-solving abilities, with a keen attention to detail and a proactive approach to addressing challenges.
• Familiarity with warehouse operations and logistics software (e.g., WMS, ERP systems).
• Strong communication skills, both verbal and written.
• Commitment to upholding high standards of integrity, professionalism and customer service, with a focus on supporting team members and delivering for customers.

Responsibilities

• Collaborates with General Manager and/or Assistant General Manager in implementing operational strategies to optimize efficiency and productivity.
• Manages functions of outbound operations by setting strategic performance expectations, monitoring productivity of all outbound teams and troubleshooting as needed.
• Leads strategic implementation of truck yard operations, ensuring efficient organization of trailers, housekeeping, maintenance, and safety protocols are consistently upheld.
• Bolsters strategies for adherence to all safety rules and regulations to ensure a safe environment for employees.
• Trains and develops employees to ensure teams function at the highest level of efficiency, filling in any areas as needed.
• Ensures customer inquiries and concerns are managed in a timely and professional manner, while encouraging team members to take ownership of customer issues and find creative solutions to meet customer needs; resolves escalations as needed and/or escalates further as appropriate.
• Works cross-functionally with other DC management to monitor for and investigate and resolve repetitive patterns of shipping errors.
• Protects company assets ensuring all equipment is used and maintained properly, buildings are checked and secured nightly, monitoring employees so no merchandise leaves without proper receipts.
• Maintains awareness of budget planning and cost management efforts and implements cost-saving initiatives and process improvements.

Skills

Leadership

Problem solving

Communication

Team motivation

Adaptability

Education

Bachelor's degree in business administration, logistics, or related field

Tools

WMS

ERP systems

MS Office

Power BI

Visio

Promapp

Job description

Napa Auto Parts in Middletown, DE, is seeking an Outbound Operations Manager to lead outbound operations across the center, reporting to the GM/AGM. The role focuses on aligning teams with strategic priorities, enforcing safety and compliance, and promoting engagement and problem-solving among staff.

The ideal candidate will oversee outbound teams, manage performance, and drive process improvements while collaborating with DC management to reduce shipping errors and protect assets.