Outbound Logistics Coordinator

NeoWork; United States; Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Remote work environment

Job summary

NeoWork is seeking an Outbound Logistics Coordinator to join the Customer Supply Chain team. The role manages handoff from approved orders to carrier pickups, ensuring timely communication and accurate data entry across NetSuite and port portals.

The ideal candidate thrives in a remote, fast-paced environment, handles high-volume email traffic, maintains meticulous records, and collaborates across systems to meet a 2-hour SLA for carrier updates and on-time shipments.

Qualifications

• Experience handling high-volume email correspondence.
• Excellent attention to detail and data accuracy.
• Strong organizational and time-management skills.
• Ability to work independently in a remote environment.

Responsibilities

• Coordinate the handoff from approved customer orders to executed carrier pickups.
• Confirm pickups with carriers via email and ensure timely follow-up.
• Complete routing requirements within customer portals.
• Populate and maintain shipment information in NetSuite templates.
• Prepare and distribute daily pickup summary reports.
• Manage missed pickups through resolution and communicate updates to stakeholders.
• Ensure accurate entry and maintenance of purchase orders, ship dates, freight classes, and shipment details.
• Meet a 2-hour SLA for carrier communications.
• Navigate multiple customer portals, NetSuite, and dock scheduling systems while adhering to customer-specific requirements.

Skills

High-volume email management

Attention to detail

Data accuracy

Organizational skills

Time management

Independent remote work

Tools

NetSuite

Portals

Dock scheduling systems

Job description

We are seeking an Outbound Logistics Coordinator to join our Customer Supply Chain team. This newly created role is responsible for managing the process from approved order through successful carrier pickup, ensuring timely communication, accurate data entry, and reliable execution.

This position is highly communication-driven and requires someone who can manage a high volume of emails, maintain exceptional attention to detail, and navigate multiple systems efficiently.

Key Responsibilities

• Coordinate the handoff from approved customer orders to executed carrier pickups
• Confirm pickups with carriers via email and ensure timely follow-up
• Complete routing requirements within customer portals
• Populate and maintain shipment information in NetSuite templates
• Prepare and distribute daily pickup summary reports
• Manage missed pickups through resolution and communicate updates to stakeholders
• Ensure accurate entry and maintenance of purchase orders, ship dates, freight classes, and shipment details
• Meet a 2-hour SLA for carrier communications
• Navigate multiple customer portals, NetSuite, and dock scheduling systems while adhering to customer-specific requirements

• Strong professional written communication skills
• Experience handling high-volume email correspondence
• Excellent attention to detail and data accuracy
• Strong organizational and time-management skills
• Ability to work across multiple systems and platforms simultaneously
• Experience in logistics, supply chain, transportation, order management, or operations support is preferred
• Ability to work independently in a remote environment

Performance Metrics

Success in this role will be measured by:

• Communication quality and responsiveness
• Data accuracy and reliability
• Timely execution of routing and pickup activities
• Effective resolution of missed pickups and exceptions

• 100% remote work environment
• Full-time employment
• Opportunities for career growth and advancement within the supply chain organization
• Collaborative and supportive team culture
• Exposure to global logistics and supply chain operations
• Paid time off
• Health insurance