Outbound Home Services Appointment Specialist

Advantage; Stillwater (OK); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision Insurance

401(k) Matching

Paid Holidays

PTO

Job summary

Advantage is seeking an outbound CSR to generate service appointments through proactive calling campaigns. You will reach previous customers, maintenance members, and homeowners to promote HVAC, electrical, and plumbing services, maintenance programs, safety inspections, and seasonal promotions.

You will engage customers, identify home service needs, and convert conversations into booked appointments, contributing to company growth.

Qualifications

• High School Diploma or GED required.
• 2+ years of call center, inside sales, appointment-setting, or customer service experience.
• Experience handling high-volume outbound calling campaigns.
• Comfort discussing residential HVAC, electrical, and plumbing services over the phone.
• Strong sales aptitude with ability to overcome objections and secure appointments.
• Excellent communication and interpersonal skills.

Responsibilities

• Conduct outbound calls to identify service opportunities.
• Re-engage inactive customers and schedule preventative maintenance and inspections.
• Schedule annual HVAC, electrical, and plumbing inspections and maintenance visits.
• Promote current HVAC, electrical, and plumbing offers and service agreements.
• Educate customers on common signs of HVAC, electrical, and plumbing issues.
• Generate appointments for inspections, repairs, and in-home evaluations.
• Follow up on unsold estimates across HVAC, electrical, and plumbing.
• Maintain accurate customer records and call notes in ServiceTitan.
• Meet daily outbound call, booking, and revenue goals.
• Provide exceptional customer service and professional representation.

Skills

Outbound calling

Sales

Communication

Time management

English fluency

Bilingual (preferred)

Education

High School Diploma or GED

Tools

ServiceTitan

Job description

Advantage is seeking an outbound CSR to generate service appointments through proactive calling campaigns. You will reach previous customers, maintenance members, and homeowners to promote HVAC, electrical, and plumbing services, maintenance programs, safety inspections, and seasonal promotions.

You will engage customers, identify home service needs, and convert conversations into booked appointments, contributing to company growth.