Call Center Representative

Lap of Love Veterinary Hospice

Cleveland (OH)

Remote

USD 18,184 - 25,898

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

Medical Insurance Plans

Dental and Vision Insurance

Company Funded Wellness Resources

Life Insurance

Long Term and Short Term Disability Insurance

Retirement Plan

Generous Paid Time Off

Generous Paid Parental Leave

Bereavement Leave

Pet Insurance

Remote Work From Home

Job summary

A veterinary services organization is seeking a Call Center Representative to provide exceptional customer service to pet families. This entry-level role involves guiding sensitive conversations about pet care while managing a high volume of calls from home. Candidates should have experience in customer service and possess excellent communication skills. The position also offers competitive hourly pay starting at $16 with comprehensive benefits, including health insurance and paid time off.

Qualifications

Experience in high call volume, customer service, or call center environments.
Must have a wired Ethernet connection.
Ability to learn custom software quickly.

Responsibilities

Guide emotional conversations regarding pet care.
Provide excellent customer service to pet families.
Answer a high volume of calls in a remote environment.

Skills

Customer service

High call volume experience

Attention to detail

Ability to adapt

Tools

Gmail

Google Calendar

Google Maps

Five9

Zoom

Job description

Call Center Representative – Veterinary Care Coordinator

Lap of Love is looking for an experienced Call Center Representative, referred to internally as a Veterinary Care Coordinator, with amazing customer service skills to join our growing team. As a Veterinary Care Coordinator working from home, you'll become part of a diverse and dynamic team that provides compassionate conversations and customer service to pet families seeking our services.

Essential Functions & Responsibilities

Guide emotional conversations in a calm and peaceful manner including but not limited to end-of-life care, quality-of-life care, and pets experiencing behavioral challenges such as aggression or bite incidents
Provide customer service by engaging in positive interactions with pet families
Answer a high volume of customer service calls in a work from home / remote environment
Demonstrate dependability, flexibility, ownership, and sound judgment by adhering to schedules
Gather and accurately document the pet's medical information and schedule appointments in an effective manner
Meet all productivity, quality, and performance standards
Go above and beyond to provide stellar customer service to pet families and our veterinarians
Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards, scheduled break times and work deadlines
Other duties may be assigned to the employee to ensure the highest standard of customer service

Requirements

Experience working in high call volume, customer service, or call center environments
A wired Ethernet connection is required. Satellite internet and 4G/5G hotspots are not supported
Ability to quickly learn custom software and other programs, such as Gmail, Google Calendar, Google Maps, Five9, Zoom
Previous experience in a work-from-home environment or working with minimal peer interactions
High attention to detail and ability to adapt to new processes
Expected to be present for work, on time, every day for the entire duration of their shift
Attend mandatory 4-week intensive training program at the beginning of employment. Attendance at the training program is an essential function of the Call Center Representative position. If you are offered a Call Center Representative position and are not able to attend all or any part of the training program, your employment with Lap of Love will not commence until you are available to complete the entire program in a continuous four-week period

Physical Job Requirements

Must be able to sit for extended periods of time, must have the manual dexterity to work on a computer and keyboard
Ability to lift up to 15 pounds

Schedule

Support Call Center hours are 7 am to 11 pm EST, 7 days a week, 365 days a year
Schedule includes nights/weekends/holidaysMust attend mandatory 4-week intensive training program at the beginning of employment

Benefits