Outbound CSR Service Scheduler

Flotilla Partners; Sanford (ME); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Great hourly pay

PTO after 90 days

Benefits after 90 days

Commission on performance

Job summary

Flotilla Partners in Sanford, ME is seeking an outbound customer service scheduler for a high-energy, phone-based role. You will make high-volume outbound calls, follow up with customers, schedule service appointments, and use a CRM to track activity and outcomes.

Compensation includes competitive hourly pay plus commission on performance and potential after 90 days of full-time eligibility. This is a growth-oriented position for motivated professionals who thrive in a structured environment.

Qualifications

• Outbound and/or inbound call center experience.
• Customer service or sales background.
• Experience using a CRM system.
• Bilingual is a plus.

Responsibilities

• Make high-volume outbound calls daily.
• Follow up with existing and inactive customers.
• Schedule and confirm service appointments.
• Re-engage customers for annual maintenance and services.
• Use CRM systems to track activity, notes, and outcomes.
• Follow call scripts and overcome common objections.
• Maintain consistent call pace throughout your shift.

Skills

Call center experience

Customer service

Sales background

CRM experience

Tools

CRM system

Job description

Ready to Get Paid for Performance?

We are hiring Outbound Customer Service Schedulers to join our growing Service Department. This is a high-energy, phone-based role focused on outbound calling, customer follow-up, and appointment setting.

If you're someone who can stay focused, handle volume, and wants to earn based on production, this is the opportunity for you.

What You'll Be Doing

• Make high-volume outbound calls daily
• Follow up with existing and inactive customers
• Schedule and confirm service appointments
• Re-engage customers for annual maintenance and services
• Use CRM systems to track activity, notes, and outcomes
• Follow call scripts and overcome common objections
• Maintain consistent call pace throughout your shift

What We're Looking For (Preferred)

• Outbound and/or inbound call center experience
• Customer service or sales background
• Experience using a CRM system
• Bilingual is a plus

Compensation

• Competitive hourly pay
• Commission on performance
• Opportunity to increase earnings based on production

Why This Role Stands Out

• Clear expectations and performance structure
• Consistent workflow - no guessing what to do
• Opportunity to grow into higher-level roles
• Be part of a team that values accountability and results

Who This is Perfect For

• Call center reps who want more earning potential
• Sales-minded individuals who thrive in a structured environment
• Self-starters who don't need to be micromanaged

Non-Negotiables (Must Have)

• Comfortable on the phone for the entire shift
• Strong work ethic and self-motivation
• Coachable and open to feedback
• Basic typing and computer skills
• Reliable personal transportation

Great Hourly Pay

Benefits at full time after 90 days

PTO

Great Commission incentives!