Customer Service Representative - Outbound Specialist

Absolute Electrical, Plumbing, Heating & Air; Denver (CO); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Competitive earnings: $20-$24/hr + Bon

Comprehensive benefits

Professional development

Work-Life Balance: paid holidays and/v

Job summary

Absolute Electrical, Plumbing, Heating & Air in Denver is seeking an Outbound Call Center Agent to drive customer service, sales, and account management. You will make outbound calls, build rapport with customers, and meet daily targets while presenting information clearly.

The role requires excellent communication, active listening, and proficiency with call center software. Schedule is 10:00am–7:00pm, Monday–Friday, with competitive hourly pay and bonuses.

Qualifications

• Proactive outbound calling to address inquiries, close deals, and book appointments.
• Ability to manage customer accounts and ensure satisfaction.
• Capable of achieving daily call targets while maintaining quality interactions.

Responsibilities

• Make outgoing calls to customers for service and sales goals.
• Build rapport and understand customer needs to offer targeted solutions.
• Handle objections and close deals while maintaining professionalism.

Skills

Build rapport

Active listening

Clear communication

Handle objections

Time management

Independent work

Work ethic

Computer proficiency

Tools

Call center software

Job description

Overview

Looking to TRADE up to a better opportunity?

We're looking for a driven and enthusiastic Outbound Call Center Agent to join our team! In this role, you'll be responsible for making outgoing calls to achieve a variety of goals, such as:

• Customer Service: Proactively contacting customers to address inquiries, concerns, or follow up on purchases.
• Sales: Reaching out to potential customers to generate leads/book appointments, introduce offers, and close deals.
• Account Management: Contacting existing customers to ensure satisfaction and gain memberships

Schedule: 10:00am - 7:00pm Mon - Fri

You'll be a master of communication, with the ability to:

• Build rapport: Develop friendly and professional relationships with customers over the phone.
• Actively listen: Understand customer needs and concerns to provide targeted solutions.
• Present information clearly: Effectively communicate product or service details in an engaging way.
• Handle objections: Address customer concerns professionally and navigate objections persuasively.

To be successful, you'll also need:

• A strong work ethic and a commitment to exceeding customer expectations.
• The ability to work independently while meeting daily call targets.
• Excellent time management skills to prioritize tasks and meet deadlines.
• Proficiency in using computers and call center software.

Join our dedicated team and benefit from a range of perks, including:

• Competitive Earnings:$20-$24/hr + Performance Bonuses

• Comprehensive Benefits:Medical, dental, vision, group life, HSA, matching 401k, and more.

• Professional Development:Ongoing training and growth opportunities

• Work-Life Balance:Paid holidays and vacations

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.

Posted Min Pay Rate

USD $21.00/Hr.

Posted Max Pay Rate

USD $25.00/Hr.