Outbound Care Engagement Specialist

Syra Health; Carmel (IN); On-site; USD 20,664 - 23,419; Full time

Job summary

A leading healthcare provider in Carmel, Indiana is seeking an Outbound Call Center Representative. This role involves handling inbound and outbound calls to engage with program members and gather necessary information. Candidates should possess at least a High School diploma and some customer service or telesales experience. The position offers competitive pay within the range of $15 to $17 per hour.

Qualifications

• Minimum of 6 months of experience in telesales or customer service.
• Computer/keyboarding proficiency strongly preferred.
• Knowledge of company products and services is a plus.

Responsibilities

• Provide initial contact between Care Management/Quality programs and members.
• Handle inbound/outbound enrollment and engagement calls.
• Gathers and records member information via telephone.
• Encourage participation in Care Management/Quality programs.
• Record call details and direct inquiries to clinical staff.

Skills

Customer service

Telesales

Computer proficiency

Education

High School diploma or equivalent

Job description

A leading healthcare provider in Carmel, Indiana is seeking an Outbound Call Center Representative. This role involves handling inbound and outbound calls to engage with program members and gather necessary information. Candidates should possess at least a High School diploma and some customer service or telesales experience. The position offers competitive pay within the range of $15 to $17 per hour.