Outbound Call Center Representative

Syra Health; Carmel (IN); On-site; USD 20,664 - 23,419; Full time

Job summary

A leading healthcare provider in Carmel, Indiana is seeking an Outbound Call Center Representative. This role involves handling inbound and outbound calls to engage with program members and gather necessary information. Candidates should possess at least a High School diploma and some customer service or telesales experience. The position offers competitive pay within the range of $15 to $17 per hour.

Qualifications

• Minimum of 6 months of experience in telesales or customer service.
• Computer/keyboarding proficiency strongly preferred.
• Knowledge of company products and services is a plus.

Responsibilities

• Provide initial contact between Care Management/Quality programs and members.
• Handle inbound/outbound enrollment and engagement calls.
• Gathers and records member information via telephone.
• Encourage participation in Care Management/Quality programs.
• Record call details and direct inquiries to clinical staff.

Skills

Customer service

Telesales

Computer proficiency

Education

High School diploma or equivalent

Job description

SH-731 Outbound Call Center Representative, IN

Base pay range: $15.00/yr - $17.00/yr

Location: Indianapolis, IN

Responsibilities

• Responsible for providing initial contact between distinct Care Management/Quality programs and specific identified members.
• Under direct supervision handles inbound/outbound enrollment and engagement calls via the WDE dialer system with eligible members to provide information regarding program features.
• Primary duties may include, but are not limited to: gathers and records appropriate member information in accordance with policies and procedures via telephone.
• Encourages members to participate in the Care Management/Quality programs by providing information about the program, outlining program features/value and explaining available services.
• Records call details and utilizes call scripts as needed based on client requirements. Directs member inquiries to appropriate clinical staff.
• Initiates referrals and manages consults from clinicians for participants registered in Care Management/Quality.
• Gathers information from hospitals, health plans, physicians, patients, vendors and other referral sources.
• Contacts physician offices to obtain demographic information or related data as needed.

Education and Experience

• Requires a HS diploma or the equivalent and a minimum of 6 months of experience in a telesales or customer service; or any combination of education and experience which would provide an equivalent background.
• Computer/keyboarding proficiency strongly preferred.
• Knowledge of company products, services and benefits preferred.

Seniority Level

Associate

Employment Type

Full-time

Job Function

Other

Industry

Hospitals and Health Care