Outage Analytics & Dashboards Specialist

FirstEnergy Corp; Trenton (NJ); On-site; USD 90,000 - 120,000; Full time

Job summary

FirstEnergy Corp is seeking an Outage Management Specialist within the ADMS Reporting & Analytics group in New Jersey. You will support distribution reliability reporting, OMS dashboards, and outage management tools, coordinating with IT, Operations, and Regulatory teams to scale analytics capabilities.

The role emphasizes safety, data integrity, and the rollout of new analytics tools, with opportunities to work on storm response and various pilot programs.

Qualifications

• Associates degree in an engineering or IT related discipline.
• In lieu of a degree, must have a minimum of 5 years-experience in IT, DCC/TCC operations or Engineering.
• Demonstrated a strong commitment to teamwork.
• Demonstrated ability to work across organizations to form consensus.
• Demonstrated ability to solve complex problems.
• Understanding of various distribution equipment and the operation of the electrical distribution system.
• Thorough understanding of the FirstEnergy Manual of Operations and the APH.
• Excellent computer skills; Microsoft Office, NMS, GIS, EMS/SCADA and other internal systems.
• Excellent oral and written communications skills.
• Understanding of the FirstEnergy storm restoration process.
• Demonstrated ability to manage several projects/assignments at once.
• Excellent organizational skills.
• Results focus with attention to detail
• Ability to multi-task, strong bias for action, is a self-starter
• Willingness for occasional travel within the United States and the FirstEnergy footprint
• HIGHLY PREFERRED:
• Project and process management skills
• Skilled in the development, collection, organization, and analysis of information from a variety of sources and the ability to apply the information to solve problems.
• Familiarity with the FirstEnergy SCADA (EMS) system and its components is a plus.
• Related work experience and knowledge of Distribution System Operations a plus.
• Knowledge of other FEU systems, GIS, ADMS,
• Experience with database query tools (TOAD, SQL)
• Experience with PowerBI

Responsibilities

• Demonstrate a strong commitment to all aspects of safety in daily activities.
• Exhibit a strong desire to learn new tasks, tools, and technologies.
• Supporting day-to-day operations of distribution analytics software and pilot platforms.
• Coordinating issue triage, defect tracking, and resolution with IT and vendors.
• Supporting implementation and rollout of new analytics tools and functionality.
• Developing documentation, process flows, and user guidance.
• Monitoring system performance to ensure data accuracy and reliability.
• Coordinating across Operations, Engineering, IT, and analytics stakeholders.
• Ensure accuracy, consistency, and integrity of data used across the organization.
• Develop, test, and maintain dashboards and analytical tools to provide actionable insights into system performance.
• Propose enhancements and continuously improve reporting and visualization capabilities.
• Conduct business-specific research, analyze and interpret data, and develop actionable recommendations.
• Assist IT developers with database design and modifications using tools such as TOAD
• Analyze outage and asset data to identify trends, risks, and opportunities for improvement.
• Provide analytical support to Distribution Operations, Engineering, and Regulatory teams.
• Support rate case discovery and other regulatory data requests.
• Provide analytical support during storms and major outage events.
• Ensure outage information provided to customers is accurate and consistent across

Skills

Teamwork

Cross-functional collaboration

Data analysis

Communication skills

Problem solving

Education

Associates degree in engineering or IT

Tools

TOAD

SQL

PowerBI

GIS

EMS/SCADA

NMS

Microsoft Office

Job description

FirstEnergy Corp is seeking an Outage Management Specialist within the ADMS Reporting & Analytics group in New Jersey. You will support distribution reliability reporting, OMS dashboards, and outage management tools, coordinating with IT, Operations, and Regulatory teams to scale analytics capabilities.

The role emphasizes safety, data integrity, and the rollout of new analytics tools, with opportunities to work on storm response and various pilot programs.