Outage Analytics & Operations Specialist

FirstEnergy; Akron (OH); On-site; USD 90,000 - 120,000; Full time

Job summary

FirstEnergy is seeking an Outage Management Specialist within the ADMS Reporting & Analytics group to support outage reliability reporting, OMS dashboards, and analytics tools. You will help stabilize and operationalize pilot analytics platforms as they scale, partnering with Operations, Engineering, Regulatory, Capital Portfolio, and IT.

You will contribute to continuous improvement, integrating new data sources and enhancing visualization capabilities, while supporting evolving grid

Qualifications

• Associates degree in engineering or IT required or five years of related IT/engineering experience in lieu of degree.
• Demonstrated teamwork and cross-organizational collaboration.
• Strong problem-solving skills with ability to manage multiple tasks and projects.
• Solid understanding of distribution equipment and electrical distribution system operations.
• Familiarity with FirstEnergy manuals and storm restoration processes.
• Proficient in MS Office, NMS, GIS, EMS/SCADA and related internal systems.

Responsibilities

• Support day-to-day operations of distribution analytics software and pilot platforms.
• Coordinate issue triage, defect tracking, and resolution with IT and vendors.
• Develop and maintain dashboards and analytical tools for actionable insights.
• Assist with data source integration and quality to ensure data integrity.
• Provide analytic support during storms and major outage events.
• Prepare documentation, process flows, and user guidance.

Skills

Teamwork

Problem solving

Multi-tasking

Communication

Travel willingness

Cross-functional collaboration

Education

Associates degree in engineering or IT

Tools

TOAD

SQL

PowerBI

EMS/SCADA

GIS

NMS

Microsoft Office

Job description

FirstEnergy is seeking an Outage Management Specialist within the ADMS Reporting & Analytics group to support outage reliability reporting, OMS dashboards, and analytics tools. You will help stabilize and operationalize pilot analytics platforms as they scale, partnering with Operations, Engineering, Regulatory, Capital Portfolio, and IT.

You will contribute to continuous improvement, integrating new data sources and enhancing visualization capabilities, while supporting evolving grid