Osteria Mozza Server

fourseasons; Lanai City (HI); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

Paid Time Off & Holiday Pay

On-island housing

Complimentary employee meals

Uniform dry cleaning

Discounts at Four Seasons Worldwide

On-site training and development

Job summary

Four Seasons Resort Lanai is seeking a Server to deliver a welcoming and engaging dining experience. You will greet guests, explain menu options, and provide attentive, professional service throughout the meal, while collaborating with the restaurant team to ensure a seamless experience.

The role requires legal US work status, availability seven days a week, and ability to stand for long periods. On-island housing options are available, along with comprehensive benefits for employees.

Qualifications

• Legal work authorization in United States.
• Willingness to work flexible hours including holidays and weekends.
• Strong hospitality mindset with ability to upsell and provide attentive service.

Responsibilities

• Greet guests and deliver professional table service, including menu guidance and daily specials.
• Enter orders accurately and coordinate with kitchen to ensure proper timing with dietary requirements.
• Maintain clean and well‑stocked tables and support staff to ensure guest satisfaction.
• Close guest checks accurately and handle payments per procedures.
• Assist with setup, breakdown, and cleaning of service areas.

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

Located on the southeastern coast of the pristine island of Lāna’i, lies the secluded retreat of Four Seasons Resort Lāna’i, an oceanfront destination offering travelers a curated, personalized island escape. The five-star, five-diamond Resort offers outdoor restaurants, including Nobu Lāna’i, a kid’s club, Tennis Garden, cultural programming, beach and pool with spacious seating areas nestled among tropical gardens, Hawanawana spa and luxury retail boutiques. Built on lava outcroppings, the award‑winning Jack Nicklaus-signature golf course features ocean views on every hole. Island activities, many managed by Four Seasons include sunset sails and whale watch tours, horseback riding, sporting clays and archery, biking, hiking, and aerial adventures at Lanai Adventure Park or learn about Hawaiian wayfinding at the on‑site observatory.

OSTERIA MOZZA SERVER

The Four Seasons Resort Lāna’i is looking for a Server who shares a passion for excellence and who infuses enthusiasm into everything they do. Our teams have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required.

WHAT YOU’LL DO

A Server delivers a welcoming and engaging dining experience by greeting guests, introducing them to the restaurant, and providing attentive, professional table service. This role includes offering menu guidance, accommodating special requests, maintaining properly set and clean tables, and responding to guest needs with courtesy and efficiency to ensure a high level of satisfaction throughout the meal. Responsibilities include, but are not limited to:

• Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond ur gently and appropriately to guest concerns and requests.

• Welcome guests and deliver attentive, professional service throughout the dining experience while collaborating closely with the restaurant team and support staff.

• Provide a warm introduction to the restaurant by guiding guests through menu offerings, explaining the restaurant concept, services, and daily specials, offering water service, and ensuring tables are properly set and maintained.

• Describe and guide guests through food and beverage selections with engaging, detailed explanations of ingredients, flavor profiles, origins, and preparation methods.

• Accurately enter guest orders and special requests into the point‑of‑sale system; coordinate with the kitchen to ensure proper timing of courses; and verify completed dishes for accuracy and dietary requirements.

• Ensure guest needs are met to promote overall satisfaction, maintain accurate guest information in the reservations system, promptly clear used items, reset tables as needed, and provide thoughtful recommendations.

• Respond to guest inquiries, concerns, and special requests promptly, courteously, and professionally to maintain a high level of guest satisfaction.

• Close guest checks accurately by processing cash and credit card transactions and handling adjustments, voids, or complimentary items in accordance with established procedures.

• Perform setup, breakdown, and cleaning of tables and service stations in accordance with restaurant standards.

• And More!

WHAT TO BRING

• Successful candidate must possess legal work authorization in United States.

• The hospitality business functions seven (7) days a week, twenty-four (24) hours a day and scheduled days and times may vary based on need. Holidays and weekends availability is required.

• Required by the Hawaii State Department of Health to obtain a Tuberculous (TB) clearance card and Hawaii Food Handler’s Card.

• Maui Liquor Card Preferred, but not required.

• Ability to stand for extended periods, lift up to 50 lbs, and push/pull as needed during shifts.

• Maintains a guest‑focused mindset with strong interpersonal and communication skills, effectively upsells to enhance the guest experience, and demonstrates strong attention to detail while keeping a clean, organized, and well‑stocked workspace.

JOIN OUR ‘OHA NA & ENJOY OUR AMAZING BENEFITS:

• Hourly Rate: $18

• 100% Employer contributed Medical, Dental, and Vision benefits

• Competitive wages and other benefits (Retirement Plan, Wellness Credit, etc) as well as Paid Time Off & Holiday Pay

• Inclusive and diverse employee engagement & recognition events all year-round

• Complimentary stays and exclusive discounts at Four Seasons Worldwide

• Complimentary Employee Meals & Dry Cleaning for Employee Uniforms

• Owner subsidized on‑island housing, inter‑island airfare to Oahu and other resources

• Comprehensive learning and development programs to help you master your craft

• Energizing Employee Culture where you are encouraged to be your true self!

• And so much more!

Four Seasons is an Equal Opportunity, Aff…? Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal