Osteria Mozza Server

Four Seasons; Lanai City (HI); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Hourly rate $18

Medical benefits

Dental benefits

Vision benefits

Paid time off

Holiday pay

Discounts at Four Seasons

Job summary

Four Seasons Resort Lanai is seeking an enthusiastic Server for Osteria Mozza Lanai who embodies the highest standards of hospitality. You will welcome guests, explain menu options, and provide attentive service in a luxury setting.

The team emphasizes guest satisfaction, smooth coordination with the kitchen, and a warm, professional dining experience. Working as part of a renowned resort, you will uphold our service standards, assist with special requests, and help create memorable experiences

Qualifications

• Legal work authorization in United States.
• Excellent guest service and communication.
• Ability to stand for extended periods and lift up to 50 lbs.

Responsibilities

• Greet guests and provide attentive, professional table service.
• Assist guests with menu guidance and daily specials.
• Enter orders accurately into the POS system and coordinate with kitchen.
• Ensure tables are properly set, clean, and prepared for guests.
• Respond to guest inquiries and requests promptly and courteously.
• Close checks accurately and handle payments per procedures.

Skills

Hospitality service

Customer service

Communication

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location

Located on the southeastern coast of the pristine island of Lāna’i, lies the secluded retreat of Four Seasons Resort Lāna’i, an oceanfront destination offering travelers a curated, personalized island escape. The five-star, five-diamond Resort offers outdoor restaurants, including Nobu Lāna’i, a kid’s club, Tennis Garden, cultural programming, beach and pool with spacious seating areas nestled among tropical gardens, Hawanawana spa and luxury retail boutiques. Built on lava outcroppings, the award-winning Jack Nicklaus-signature golf course features ocean views on every hole. Island activities, many managed by Four Seasons include sunset sails and whale watch tours, horseback riding, sporting clays and archery, biking, hiking, and aerial adventures at Lanai Adventure Park or learn about Hawaiian wayfinding at the on-site observatory.

OSTERIA MOZZA SERVER

The Four Seasons Resort Lāna’i is looking for a Server who shares a passion for excellence and who infuses enthusiasm into everything they do. Our teams have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required.

Osteria Mozza Lāna'i

Acclaimed chef Nancy Silverton is known for Los Angeles eateries such as Michelin-starred Osteria Mozza, Pizzeria Mozza and chi SPACCA. Signature dishes include Nancy’s Caesar, Ricotta & Egg Raviolo, Grilled Hamachi Spiedino and Alla Benno pizza featuring pineapple in a nod to Lanai’s heritage. Salads will feature fresh lettuces from nearby Sensei Farms while pasta is made with local eggs, producing a uniquely rich fresh pasta dough. Breakfast specials include Smoked Salmon Crostone, Sourdough Waffles and Eggs in Purgator.

What You’ll Do

A Server delivers a welcoming and engaging dining experience by greeting guests, introducing them to the restaurant, and providing attentive, professional table service. This role includes offering menu guidance, accommodating special requests, maintaining properly set and clean tables, and responding to guest needs with courtesy and efficiency to ensure a high level of satisfaction throughout the meal. Responsibilities include, but are not limited to:

• Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
• Welcome guests and deliver attentive, professional service throughout the dining experience while collaborating closely with the restaurant team and support staff.
• Provide a warm introduction to the restaurant by guiding guests through menu offerings, explaining the restaurant concept, services, and daily specials, offering water service, and ensuring tables are properly set and maintained.
• Describe and guide guests through food and beverage selections with engaging, detailed explanations of ingredients, flavor profiles, origins, and preparation methods.
• Accurately enter guest orders and special requests into the point-of-sale system; coordinate with the kitchen to ensure proper timing of courses; and verify completed dishes for accuracy and dietary requirements.
• Ensure guest needs are met to promote overall satisfaction, maintain accurate guest information in the reservations system, promptly clear used items, reset tables as needed, and provide thoughtful recommendations.
• Respond to guest inquiries, concerns, and special requests promptly, courteously, and professionally to maintain a high level of guest satisfaction.
• Close guest checks accurately by processing cash and credit card transactions and handling adjustments, voids, or complimentary items in accordance with established procedures.
• Perform setup, breakdown, and cleaning of tables and service stations in accordance with restaurant standards.
• And More!

What To Bring

• Successful candidate must possess legal work authorization in United States
• The hospitality business functions seven (7) days a week, twenty-four (24) hours a day and scheduled days and times may vary based on need. Holidays and weekends availability is required.
• Required by the Hawaii State Department of Health to obtain a Tuberculous (TB) clearance card and Hawaii Food Handler’s Card
• Maui Liquor Card Preferred, but not required
• Ability to stand for extended periods, lift up to 50 lbs, and push/pull as needed during shifts
• Maintains a guest-focused mindset with strong interpersonal and communication skills, effectively upsells to enhance the guest experience, and demonstrates strong attention to detail while keeping a clean, organized, and well-stocked workspace

Join Our ‘ohana & Enjoy Our Amazing Benefits

• Hourly Rate: $18
• 100% Employer contributed Medical, Dental, and Vision benefits
• Competitive wages and other benefits (Retirement Plan, Wellness Credit, etc) as well as Paid Time Off & Holiday Pay
• Inclusive and diverse employee engagement & recognition events all year-round
• Complimentary stays and exclusive discounts at Four Seasons Worldwide
• Complimentary Employee Meals & Dry Cleaning for Employee Uniforms
• Owner subsidized on-island housing, inter-island airfare to Oahu and other resources
• Comprehensive learning and development programs to help you master your craft
• Energizing Employee Culture where you are encouraged to be your true self!
• And so much more!

Four Seasons is an Equal Opportunity, Assertive Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal