Catering & Conference Services Coordinator

fourseasons; Lanai City (HI); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Hourly rate

Medical, Dental, and Vision benefits

On-island housing assistance

Employee meals & dry cleaning

Development programs

Job summary

Four Seasons Resort Lana’i is seeking a Catering & Conference Services Coordinator who will support planning, documentation, and communication to ensure flawless event execution and guest service excellence. Responsibilities include managing contracts, BEOs, and client communications while coordinating with Sales, Marketing, Food & Beverage, and other departments.

The role requires legal work authorization in the United States, with duties that span seven days a week, 24 hours; flexibility for

Qualifications

• Legal work authorization in United States.
• Strong organizational and administrative skills.

Responsibilities

• Provide administrative support to the Catering & Conference Services team by handling calls, inquiries and overflow support; maintain exceptional service standards.
• Prepare and distribute event documentation including contracts, BEOs, resumes, schedules, menus, reports and communications.
• Coordinate planning logistics for internal events and special functions with Catering & Conference Services Management.

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Located on the southeastern coast of the pristine island of Lāna’i, lies the secluded retreat of Four Seasons Resort Lāna’i, an oceanfront destination offering travelers a curated, personalized island escape. The five‑star, five‑diamond Resort offers outdoor restaurants, including Nobu Lāna’i, a kid’s club, Tennis Garden, cultural programming, beach and pool with spacious seating areas nestled among tropical gardens, Hawanawana spa and luxury retail boutiques. Built on lava outcroppings, the award‑winning Jack Nicklaus‑signature golf course features ocean views on every hole. Island activities, many managed by Four Seasons include sunset sails and whale watch tours, horseback riding, sporting clays and archery, biking, hiking, and aerial adventures at Lanai Adventure Park or learn about Hawaiian wayfinding at the on‑site observatory.

CATERING & CONFERENCE SERVICES COORDINATOR

The Four Seasons Resort Lana’i is looking for a Catering & Conference Services Coordinator who share a passion for excellence and who infuse enthusiasm into everything they do. Our teams have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required.

WHAT YOU’L L DO

This role assists with event planning, documentation, and communication to ensure seamless execution and exceptional guest service. Responsibilities include, but are not limited to:

• Provide administrative support to the Catering & Conference Services team by managing incoming calls, responding to inquiries, and assisting with overflow support for Sales & Marketing and Food & Beverage departments while maintaining exceptional service standards

• Prepare, maintain, and distribute event documentation including contracts, Banquet Event Orders (BEOs), resumes, schedules of events, menus, reports, correspondence, banquet checks, and departmental communications using approved systems and software

• Coordinate planning logistics for internal events, small groups, and special functions, supporting Catering & Conference Services Management to ensure seamless event execution

• Manage and update client accounts, bookings, traces, event details, and function space information within Delphi and other event management systems, ensuring accuracy and timely communication across departments

• Maintain organized electronic and physical filing systems, databases, reports, vendor resources, group records, and departmental documentation to support operational efficiency and accurate recordkeeping

• Distribute event‑related information and reports to resort departments, ensuring all operational teams receive timely and accurate event updates and requirements

• Support departmental administration by maintaining shared drives, intranet resources, office equipment, and communication tools to ensure smooth daily operations and effective coordination across the resort

• And More!

WHAT TO BRING

Successful candidate must possess legal work authorization in United States

• The hospitality business functions seven (7) days a week, twenty‑four (24) hours a day and scheduled days and times may vary based on need. Holidays and weekends availability is required.

• Ability to sit and/or stand for extended periods, lift up to 40 lbs, and push/pull as needed during shifts

• Previous Hotel, Banquet, and/or Catering & Conference Services preferred

• Strong organizational, multitasking, and administrative skills with exceptional attention to detail, accurate data entry and typing proficiency (40+ WPM), and the ability to efficiently manage correspondence, filing, document preparation, telephone calls, and email communications in a professional, timely, and service‑oriented manner.

JOIN OUR ‘OHA NA & ENJOY OUR AMAZING BENEFITS:

• Hourly Rate: $28.26
• 100% Employer contributed Medical, Dental, and Vision benefits
• Competitive wages and other benefits (Retirement Plan, Wellness Credit, etc) as well as Paid Time Off & Holiday Pay
• Inclusive and diverse employee engagement & recognition events all year‑round
• Complimentary stays and exclusive discounts at Four Seasons Worldwide
• Complimentary Employee Meals & Dry Cleaning for Employee Uniforms
• Owner subsidized on-island housing, inter-island airfare to Oahu and other resources
• Comprehensive learning and development programs to help you master your craft
• Energizing Employee Culture where you are encouraged to be your true self!
• And so much more!

Four Seasons is an Equal Opportunity, Affi… Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf