OSS Quality & Data Coordinator (Claims)

Sedgwick Claims Management Services Ltd; United States; On-site; USD 42,000 - 55,000; Full time

Job summary

Sedgwick Claims Management Services Ltd is seeking an OSS Coordinator to support Operations Support Services leadership in quality assurance and SLA maintenance. The role emphasizes data review, mail processing, and adherence to best practices within a collaborative team.

Two years of office experience are expected, with a high school diploma required. The position offers opportunities for training and development as well as a focus on accurate data handling and organizational skills.

Qualifications

• High School diploma or GED is required.
• Two years of general office experience required; claims experience preferred.

Responsibilities

• Review scanned documents for key data.
• Process electronic mail and modify documents to correct claims.
• Adhere to indexing protocol and best practices.
• Maintain service level agreements and production goals.
• Possible training/coaching for OSS Associates.
• Handle report processing for department/client needs.
• Answer basic questions on mail document processes.

Skills

Communication skills

Microsoft Office

Analytical skills

Organizational skills

Teamwork

Performance competencies

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Sedgwick Claims Management Services Ltd is seeking an OSS Coordinator to support Operations Support Services leadership in quality assurance and SLA maintenance. The role emphasizes data review, mail processing, and adherence to best practices within a collaborative team.

Two years of office experience are expected, with a high school diploma required. The position offers opportunities for training and development as well as a focus on accurate data handling and organizational skills.