OSS Coordinator

Sedgwick Claims Management Services Ltd; United States; On-site; USD 42,000 - 55,000; Full time

Job summary

Sedgwick Claims Management Services Ltd is seeking an OSS Coordinator to support Operations Support Services leadership in quality assurance and SLA maintenance. The role emphasizes data review, mail processing, and adherence to best practices within a collaborative team.

Two years of office experience are expected, with a high school diploma required. The position offers opportunities for training and development as well as a focus on accurate data handling and organizational skills.

Qualifications

• High School diploma or GED is required.
• Two years of general office experience required; claims experience preferred.

Responsibilities

• Review scanned documents for key data.
• Process electronic mail and modify documents to correct claims.
• Adhere to indexing protocol and best practices.
• Maintain service level agreements and production goals.
• Possible training/coaching for OSS Associates.
• Handle report processing for department/client needs.
• Answer basic questions on mail document processes.

Skills

Communication skills

Microsoft Office

Analytical skills

Organizational skills

Teamwork

Performance competencies

Education

High School diploma or GED

Tools

Microsoft Office

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies Certified as a Great Place to Work Fortune Best Workplaces in Financial Services & Insurance.

OSS Coordinator

PRIMARY PURPOSE: To assist in supporting Operations Support Services leadership relating to all aspects of quality assurance and ensure service level agreements are maintained.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES:

• Reviews scanned documents for key data
• Research and process electronic mail; modify documents to correct claim and/or responsible party
• Adheres to Best Practices and follows indexing protocol
• Maintains service level agreements and meets production goals.
• Subsequent training/coaching opportunities for OSS Associates
• Report processing for departmental needs and/or client-based needs
• Answer basic questions on mail document processes and procedures

ADDITIONAL FUNCTIONS and RESPONSIBILITIES:

• Performs other duties as assigned
• Supports the organization's quality program(s)

QUALIFICATIONS

Education & Licensing: High School diploma or GED required

Experience: Two (2) years of general office experience or equivalent combination of education and experience required. Claims experience preferred.

Skills & Knowledge

• Excellent oral and written communication, including presentation skills
• PC literate, including Microsoft Office products
• Analytical and interpretive skills
• Strong organizational skills
• Good interpersonal skills
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.

Physical: Computer keyboarding, travel as required.

Auditory/Visual: Hearing, vision and talking.

NOTE: Credit security clearance, confirmed via a background credit check, is required for this position.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway!

Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape.

For more, see sedgwick.com