OSS Coordinator: Quality & Process Excellence

Sedgwick Claims Management Services Ltd; Tennessee; On-site; USD 36,000 - 58,000; Full time

Job summary

Sedgwick Claims Management Services Ltd is seeking an OSS Coordinator to support Operations Support Services leadership in quality assurance and maintaining service level agreements. The role involves reviewing documents, processing mail, and ensuring accurate data handling within established guidelines within a collaborative team environment.

Ideal candidates will have a high school diploma, at least two years of office experience, strong communication, and proficiency with MS Office, with a

Qualifications

• High School diploma or GED required.
• Two years of general office experience; claims experience preferred.
• Excellent oral and written communication; proficient with Microsoft Office.

Responsibilities

• Reviews scanned documents for key data.
• Research and process electronic mail; modify documents to correct claim and/or responsible party.
• Adheres to Best Practices and follows indexing protocol.
• Maintains service level agreements and meets production goals.
• Report processing for departmental needs and/or client-based needs.
• Answer basic questions on mail document processes and procedures.
• Supports the organization's quality program(s).

Skills

Excellent communication

Teamwork

Organizational skills

Analytical skills

Education

High School diploma or GED

Tools

MS Office

Job description

Sedgwick Claims Management Services Ltd is seeking an OSS Coordinator to support Operations Support Services leadership in quality assurance and maintaining service level agreements. The role involves reviewing documents, processing mail, and ensuring accurate data handling within established guidelines within a collaborative team environment.

Ideal candidates will have a high school diploma, at least two years of office experience, strong communication, and proficiency with MS Office, with a