Ops Support Specialist - Data & QA

Sedgwick; United States; Remote; USD 35,000 - 55,000; Full time

Job summary

Sedgwick is seeking an OSS Coordinator to support Operations Support Services, focusing on quality assurance and ensuring service level agreements are maintained. You will review scanned documents, process electronic mail, and adhere to indexing protocols to meet production goals.

Ideal candidates have a high school diploma, two years of office experience, and strong communication and teamwork skills. Claims experience is a plus, with opportunities for training and growth within OSS.

Qualifications

• High School diploma or GED required.
• Two (2) years of general office experience or equivalent combination of education and experience required.
• Claims experience preferred.
• Excellent oral and written communication, including presentation skills.
• PC literate, including Microsoft Office products.
• Analytical and interpretive skills.
• Strong organizational skills.
• Good interpersonal skills.
• Ability to work in a team environment.
• Ability to meet or exceed Performance Competencies.

Responsibilities

• Reviews scanned documents for key data.
• Research and process electronic mail; modify documents to correct claim and/or responsible party.
• Adheres to Best Practices and follows indexing protocol.
• Maintains service level agreements and meets production goals.
• Subsequent training/coaching opportunities for OSS Associates.
• Report processing for departmental needs and/or client-based needs.
• Answer basic questions on mail document processes and procedures.
• Performs other duties as assigned.
• Supports the organization’s quality program(s).

Skills

Excellent oral and written commu­nic­-

PC literate

Analytical and interpretive skills

Strong organizational skills

Good interpersonal skills

Team work ability

Performance Competencies

Education

High School diploma or GED

Job description

Sedgwick is seeking an OSS Coordinator to support Operations Support Services, focusing on quality assurance and ensuring service level agreements are maintained. You will review scanned documents, process electronic mail, and adhere to indexing protocols to meet production goals.

Ideal candidates have a high school diploma, two years of office experience, and strong communication and teamwork skills. Claims experience is a plus, with opportunities for training and growth within OSS.